This guidance has been developed to help those involved in the process of agreeing targets for Executive Agencies set challenging targets that will help deliver the outcomes and the standard of service delivery the public expect.
The guide has been developed by the National Audit Office in collaboration with HM Treasury. Its purpose is to share the lessons learned from NAO’s work and to highlight examples of good practice.
Government forms filled in by citizens can be made shorter and much easier to use leading to better access to services and considerable efficiency gains, Sir John Bourn, the head of the NAO, reported to Parliament today. Forms remain essential to the delivery of a wide range of government services. If forms are well designed […]
England and Wales have a good record in containing and eradicating major outbreaks of plant pests and diseases, according to a report today by the National Audit Office. The Department for Environment, Food and Rural Affairs has a key role to play in maintaining this good record but there are several ways in which it […]
The head of the National Audit Office, Sir John Bourn, today reported to Parliament that the Department for Work and Pensions and their contractor Schlumberger have improved arrangements for the medical assessment of benefit claims since the National Audit Office reported on this subject in 2001. They have improved the speed of processing, the standard […]
A major initiative to secure better quality care by the NHS and improve patients’ confidence in its services has made early progress and is already delivering benefits. However, according to a report by the National Audit Office, progress in implementing ‘clinical governance’ is patchy, varying between and within NHS trusts and between the components of […]
Sir John Bourn, head of the National Audit Office, today reported to Parliament that the Driver and Vehicle Licensing Agency had collected £4.6 billion of vehicle excise duty in 2002-03, although some £200 million of revenue was lost through evasion. National evasion levels have risen to 4.5 per cent of the total revenue that should […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that the costs of compensation claims paid by the Ministry of Defence are on the increase and that more can be done to keep down the cost of handling claims and to improve the service to claimants. Compensation and legal costs have risen […]
NHS patients receiving hip replacements have received an improved service over the last three years, according to a report today from the National Audit Office. But it will take time for developments to take full effect and more remains to be done to ensure improved quality of care to patients. This includes making sure that […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that GCHQs new headquarter building, which will cost GCHQ about 46 million a year, and which was procured through a PFI deal, was on track to be delivered on time and within its finally determined budget; and it was handled well overall. […]
Sir John Bourn, head of the National Audit Office, told Parliament today that the Home Office will get what it wants at a good price from the PFI deal to provide serviced headquarters accommodation for 3450 Home Office and Prison Service staff, but risks remain. The Home Office is due to move into the new […]
Oftel has taken steps to improve consumer awareness in the fixed line telecommunications market to help consumers take advantage of the choices available, according to a report presented to Parliament today by Sir John Bourn, the head of the National Audit Office. But the report recognises that while some consumers will choose not to switch […]
Corruption is a significant obstacle to the development of effective government systems and, consequently, to the delivery of improved services to the world’s poor.
The Warm Front scheme for improving the energy efficiency of households suffering from fuel poverty has been more successful than the former Home Energy Efficiency Scheme which it replaced in June 2000. However, according to today’s report to Parliament by head of the NAO Sir John Bourn, the scheme is not reaching those in greatest […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the seven operational PFI prisons are bringing benefits to the Prison Service. One of the key benefits is that the existence of PFI prisons has encouraged the public sector to improve its performance. For instance, Prison Service management teams have recently […]
Head of the National Audit Office Sir John Bourn reported to Parliament today that the Department of Trade and Industry’s use of regional grants had a measurable effect in reducing unemployment in defined ‘Assisted Areas’. The net effects of the schemes, however, depended on such factors as the extent to which jobs would have been […]
Head of the National Audit Office Sir John Bourn has reported to Parliament on the financial management of European Union funds. Today’s report highlights the main findings of the latest Annual Report by the European Court of Auditors (November 2002) which covers the management of the General Budget of the European Union for 2001. The […]
The Department for Culture, Media and Sport’s decision to provide additional public funding for the English national stadium project at Wembley is an example of well managed risk taking, Sir John Bourn, Head of the National Audit Office said today. The Department, working closely with Sport England, has thoroughly reviewed the project and taken appropriate […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the new Laganside Courts complex in Belfast, opened in February 2002, is delivering significant benefits. The combination of Crown, County and Magistrates’ Courts has improved upon the previously dissipated nature of court provision in Belfast. Initial reactions from court users have […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that Through-Life Management of the delivery of military capability is complex. It involves major change for the Ministry of Defence (MoD) and those doing business with it. The MoD has more to do to embed the Through-Life Management approach and realise the […]