This blog highlights our upcoming good practice guide that’s a ‘how to’ guide for people managing a service. It also includes a separate summary on managing demand.
This report examines whether government’s arrangements for decommissioning AGR nuclear power stations will lead to better value for money.
This report evaluates the government’s COVID-19 vaccine programme focusing on events up to the end of October 2021.
If the government is serious about increasing its use of small and medium – sized enterprises (SMEs), it will need to focus on those areas where SMEs can deliver real benefits.
Report by the Comptroller and Auditor General on the Department for Work and Pensions’ annual report and accounts 2019-20
Our annual report and accounts provides a detailed account of all our work, our performance progress and the impact of our work in 2024-25.
This report examines the causes of persistent delays and cost increases that have affected the Ministry of Defence’s equipment contracts.
An AI transcription tool used by probation officers highlights opportunities for improving public sector productivity.
This report examines whether the Department for Education is supporting disadvantaged families effectively through free early education and childcare entitlements.
The new military flying training is 6 years delayed and there is much to do if the MoD is to get the planned benefits from its contractor.
Imagine being asked to design and provide a service that meets the needs of everyone in your street. This crossed my mind when the borough where I live in London became a surge testing location for coronavirus. For me that means producing a service that works for Margaret and David, the retired couple that have […]
The Department of Energy and Climate Change’s Green Deal design not only failed to deliver any meaningful benefit, it increased suppliers’ costs – and therefore energy bills – in meeting their obligations through the ECO scheme.
The Department of Energy and Climate Change’s Green Deal design not only failed to deliver any meaningful benefit, it increased suppliers’ costs – and therefore energy bills – in meeting their obligations through the ECO scheme.
Since privatisation, Ofwat and Defra have overseen major improvements in water quality and service quality. Customers have seen a marked rise in bills but not the benefits of companies’ unexpected financial gains.
This report provides information on managing PFI contracts when they end and considers whether government is preparing for expiry appropriately.
By operating in a more integrated way, government could reduce inefficiencies in public services and deliver a better service to citizens. A case study on the Whole-Place Community Budget pilots points to the potential benefits on offer where public services are integrated more effectively.
Benefits are expected to exceed costs slightly over the life of the systems, but there is uncertainty around whether the benefits will be realised
A detailed account of all our work, our performance progress and the impact of our work in 2023-24.
This report examines the performance, implementation, procurement and management of the Green Homes Grant scheme.
Responses to Freedom of Information (FOI) and Environmental Information Regulation (EIR) requests made to the NAO in 2024.