Cabinet office must improve customer experience in civil service pension scheme
Published on:Cabinet Office’s contract with MyCSP has not always effectively addressed when performance has fallen below agreed customer service levels.
Search results for 'Benefits'
Showing 301 - 320 of 953 results
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MoD oversight of Reserve Forces’ and Cadets’ Associations still needs strengthening
Published on:Financial, legal and governance risks remain which the MoD must mitigate to support the increasingly important role of the reserve forces in national defence.
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Investigation into the East West Rail project (Oxford – Cambridge)
Published on:Government needs to ensure its growth plans for Cambridge are aligned with its £6-7bn investment in a new regional railway (East West Rail, Oxford to Cambridge), so it can maximise the economic benefits of the line, a new report by the National Audit Office says.
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The Sheffield to Rotherham tram-train project: investigation into the modification of the national rail network
Published on:In May 2012, the Department of Transport expected the tram-train scheme to be completed by Dec 2015. It is now expected to be completed in May 2018.
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Environmental regulation reform requires strategic approach
Published on:Defra and the environmental regulators reform programme faces several challenges and success will depend on a joined-up, strategic approach.
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Step change needed in government financial management, NAO head to say in annual speech
Published on:Gareth Davies, head of the NAO, will deliver his annual speech in Parliament to MPs and civil servants on 10 February 2026.
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Digital skills shortage contributed to delays in flagship pensions dashboards programme
Published on:Capacity and capability issues, including a lack of digital skills, have contributed to delays to government’s Pensions Dashboards Programme.
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Transforming Rehabilitation: Progress review
Published on:This report builds on our previous work and takes stock of the Ministry of Justice’s Transforming Rehabilitation reforms
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Carer’s Allowance overpayment debt reaches £250 million
Published on:The total amount of outstanding Carer’s Allowance overpayment debt rose to £250 million in 2023-24, increasing from £150 million in 2018-19.
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Investigation into the Department for Transport’s decision to cancel three rail electrification projects
Published on:This investigation sets out the decision-making process, leading to the July 2017 announcement of the cancellation of three rail electrification projects: the Midland Main Line north of Kettering (to Nottingham and Sheffield); the Great Western Main Line between Cardiff and Swansea; and the Lakes Line between Oxenholme and Windermere.
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Her Majesty’s Revenue & Customs Annual Report and Accounts 2016-17
Published on:Amyas Morse, the Comptroller and Auditor General, has today issued a report on the 2016-17 accounts of HM Revenue & Customs.
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Processing delays and backlogs in Access to Work affect job security and employer finances
Published on:The NAO has investigated DWP’s operation of the Access to Work scheme to help inform public debate on its future.
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Improving the delivery of animal health and welfare services through the Business Reform Programme
Published on:Defra should continue to fund the Agency to complete this programme to improve the management of animal disease and secure the full benefits of the new ICT.
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Progress of the 2016-2021 National Cyber Security Programme
Published on:This report examines how effectively the Cabinet Office coordinates the 2016–2021 National Cyber Security Programme.
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The BBC’s implementation of Across the UK
Published on:The BBC has made progress transferring commissioning, production and journalism outside London, according to a new National Audit Office report.
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Over-optimism in government projects
Published on:Optimism bias in public sector projects is not a new phenomenon. But it is one that persists, frequently undermining projects’ value for money as time and cost are under estimated and benefits over estimated. This report uses our back catalogue to illustrate the consequences of over optimism. In doing so, we have identified some contributory factors – such as project complexity and an organisation’s culture of challenge.
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Pensions transferred to AEA Technology when it was privatised
Published on:Former UKAEA employees who transferred to a privatised company spent a decade seeking resolution from government after their pensions fell in value.
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Using data analytics to tackle fraud and error could save government billions
Published on:Data analytics are a vital tool to tackle fraud and error, but savings so far have been modest compared to the amount potentially achievable.
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Lessons for public infrastructure investment using private finance
Published on:The aim of this National Audit Office report is to support public bodies as they consider how to finance new public infrastructure.
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Progress with preparations for High Speed 2
Published on:HS2 is a large, complex and ambitious programme which is facing cost and time pressures. The unrealistic timetable set for HS2 Ltd by the Department means they are not as ready to deliver as they hoped to be at this point.