Charges for customer telephone lines
Published on:Government is continuing to make extensive use of higher rate telephone numbers for customer telephone lines, despite efforts by departments to reduce their use.
Search results for 'Benefits'
Showing 521 - 540 of 934 results
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Department of Health and Social Security and Department of Employment – Incorrect Payments of Social Security Benefits
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Establishing social enterprises under the Right to Request Programme
Published on:This report highlights risks to value for money associated with the Department of Health’s programme aimed at enabling its staff to take the lead in leaving the NHS to set up health social enterprises. These are independent bodies delivering services, previously provided in-house, under contract to PCTs.
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Progress in tackling tobacco smuggling
Published on:Tobacco smuggling is a significant threat to tax revenues. HMRC’s renewed strategy sets out the right measures but the Department’s performance is disappointing.
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Electricity networks
Published on:This report examines how effectively Ofgem has used electricity network price controls to protect consumers and achieve government’s environmental goals.
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The rural broadband programme
Published on:The programme to make superfast broadband widely available in each area of the UK is currently expected to be delivered nearly two years later than planned.
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Regulating defined contribution pension schemes
Published on:The Pensions Regulator and other agencies regulating defined contribution pension schemes should take a concerted approach towards collecting evidence and assessing risks to members.
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Department for Environment, Food and Rural Affairs: Geographic information strategy
Published on:DEFRA has delivered some value from the £39.3 million spent on its geographic information strategy and activities. However, a lack of financial information means that the NAO cannot determine that value for money has been achieved.
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Progress delivering the Emergency Services Network
Published on:This report examines the progress made in delivering the Emergency Services Network and the
implications of the 2018 reset. -
The Border Force: securing the border
Published on:The Border Force has successfully implemented full passenger checks and cut queuing times but at the cost of maintaining other aspects of border security.
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Confidentiality clauses and special severance payments
Published on:There is a lack of transparency, consistency and accountability in the use of compromise agreements in the public sector and little is being done to change this.
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Palace of Westminster Restoration and Renewal Programme
Published on:This report looks at the Restoration and Renewal Programme to identify potential risks and recommend how these may be addressed.
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Universal Credit advances fraud
Published on:This report outlines the extent of Universal Credit advances fraud and the DWP’s actions to detect, recover and prevent it.
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Rolling out smart meters
Published on:This report examines the Department for Business, Energy & Industrial Strategy’s progress in rolling out smart meters.
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HMRC The compliance and enforcement programme
Published on:A major HMRC programme to improve the way it tackles evasion delivered £4.32 billion of additional tax yield, reduced staff numbers and improved compliance work. However the Department is not yet exploiting the full potential of its new systems.
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The New Homes Bonus
Published on:The NAO believes a review of the New Homes Bonus scheme is essential to ensure the Department understands the substantial financial risks to local authorities.
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Investigation into overpayments of Carer’s Allowance
Published on:This investigation examines the recent increase in identified errors in Carer’s Allowance and attempts to recover overpayments.
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Achieving government’s long-term environmental goals
Published on:This report examines how government has set itself up to deliver its long-term environmental goals.
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Fracking for shale gas in England
Published on:This report sets out the facts about the government’s support of shale gas development in England.
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Appropriation Accounts 1998-99 Class XII, Vote 1: Central Government Administered Social Security Benefits and other pay
Published on:Sir John Bourn, head of the National Audit Office, today reported the results of his examination of the Benefits Agency’s Appropriation Account. Sir John qualified his audit opinion on the account due to the level of benefit fraud and the level of error in benefit awards, principally in income support and jobseeker’s allowance. This account […]