The Identity and Passport Service has successfully completed its project to introduce electronic passports, or ePassports, on time and to the required international standards. However, longer term risks to value for money remain because of the newness of the technology and unknown performance of border control readers in high-volume situations, a National Audit Office report […]
The Department of Health and the Information Centre could not demonstrate to the National Audit Office’s satisfaction that they had achieved value for money in establishing Dr Foster Intelligence, a joint venture between the Information Centre and a private sector company Dr Foster LLP. This is primarily because they did not go out to tender […]
The Government’s investment in large scientific facilities is starting to deliver a significant programme including such projects as the research ship RRS James Cook and the Diamond Synchrotron light source, according to an NAO report published today. Some project teams, however, have significantly underestimated the likely running costs of facilities and more attention needs to […]
The National Audit Office has urged the NHS to ensure that a focus on quality and safety is at the top of the agenda in primary care. In a report out today, the NAO says that almost all primary care trusts (PCTS) have clinical governance structures and processes in place that should assure quality and […]
Newly registered businesses are more likely than established businesses to get their tax affairs wrong, but if they are helped to get it right first time they are likely to continue to comply in the future. A report from the National Audit Office today puts forward a series of recommendations to encourage improved compliance by […]
Jobcentre Plus personal advisers provide an effective and highly valued service in helping people looking for work. There are over 9,000 personal advisers who conducted 10.8 million interviews last year with people looking for work. The feedback from those they help is positive and suggests they are an effective method of support in helping people […]
The Strategic Rail Authority (and, subsequently, the Department for Transport) and Network Rail have successfully turned around the programme to modernise the West Coast Main Line. To date, Network Rail has delivered the new strategy for the line on time, achieving benefits for passengers, including shorter journey times and improved punctuality. Network Rail is likely […]
The successful introduction of IT systems is a crucial element in major Government programmes to deliver better services to the public -whether through providing new services, making existing services more efficient and responsive to citizens’ needs, or improving organisational performance. A report published today by the National Audit Office identifies common threads in IT-enabled programmes […]
Head of the National Audit Office Sir John Bourn has today reported to Parliament that he is qualifying his opinion on the accounts of the Department for Work and Pensions. This is because of substantial levels of estimated losses from fraud and error in benefit payments and material uncertainties about the level of debt resulting […]
Each year the 384 further education colleges in England spend £1.6 billion on a range of goods and services from books and stationery to examination fees and energy bills. Some colleges recognise the benefits of introducing more efficient and effective processes, but many need to improve their processes substantially, and could contribute to plans to […]
There is a significant risk that local authorities in England will fail to reduce the amount of biodegradable waste sent to landfill by enough for the UK to meet EU targets, according to a report by Parliament?s spending watchdog. The Government intends to penalise local authorities who fail to make their share of the required […]
The first independent report into operational innovation in central government has found that, although a deep rooted culture of risk aversion is being tackled and improvements in quality and efficiency of service are being made, government bodies could still secure greater benefits and efficiencies with more innovative and progressive approaches. The NAO report published today […]
The Ministry of Defence’s £2.4 billion programme to transform battlefield communications, command and control through the joint introduction of Bowman digital radios and the advanced Combat Infrastructure Platform (CIP) to an exacting 30 month timescale, has been recast. A revised programme and a further £121 million of funding have been approved to deliver the capabilities […]
The Pension Service has made real and substantial progress since 2002 in helping pensioners to secure their entitlements using new and well thought through approaches, but will need to build on this work to improve take-up still further. A report today by the National Audit Office highlights the need to develop local work to reach […]
The UK has levels of social security fraud and error which are similar to those in comparable countries, but the Department for Work and Pensions has a better understanding than other nations of the problems and is doing more to tackle them. A report by the National Audit Office, based on research carried out by […]
IT services are crucial for HM Revenue & Customs’ business. In its procurement of the £3 billion IT outsourcing contract, ASPIRE, the Department secured competition for a contract which meets its IT needs, and completed the transfer to the new supplier Capgemini without loss of service to customers. The Department secured the competition by contributing […]
The Department for International Development works well with civil society organisations (CSOs) to help some of the world’s poorest people, according to today’s National Audit Office report. But the department needs better information on the effectiveness of CSOs in developing countries, and on the impact of its assistance, if it is to ensure aid is […]
The creation of Ofcom, the Office of Communications, was a major challenge, demanding decisive leadership and well structured project management. There were, however, no clear measures put in place at the outset to monitor whether the merger was a success. Although data is limited, the NAO has carried out a preliminary assessment which indicates that […]
The Child Support Reforms introduced in 2003 were a final but, in the event, unsuccessful attempt to deliver the policy behind the creation of the Child Support Agency in 1993. With hindsight the Child Support Agency was never structured in a way that would enable the policy to be delivered cost-effectively. While the Reforms have […]
Regulatory Impact Assessments (RIAs) are often not used in the right way, according to a report published today by the National Audit Office. The report finds that the purpose of RIAs is not always understood, there is a lack of clarity in the presentation of the analysis and persistent weaknesses in the assessments. As a […]