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  1. The BBC’s management of its coverage of major sporting and music events: review by the Comptroller and Auditor General presented to the BBC Trust’s Finance and Compliance Committee, 13 January 2010

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    The BBC Trust today (28 January 2010) published an independent report commissioned from the National Audit Office on the BBC’s management of its coverage of major sporting and music events. The NAO review looked at the effectiveness of the BBC’s management of its coverage of major sporting and music events, once the decision to cover […]

  3. Venture capital support to small businesses

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    Venture capital funds injected by government into young companies can provide benefit to them, allowing them to raise finance not available through conventional means and to grow. But so far the funds have not been managed as a programme and lack a robust framework of objectives to measure performance, according to a report published by […]

  5. HM Revenue and Customs: Handling telephone enquiries

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    HM Revenue and Customs’ performance in answering telephone calls in 2008-09 was well below its own targets and industry standards, the National Audit Office has reported today. In its Customer Contact Directorate, which answers 95 per cent of calls to the Department’s contact centres, only 57 per cent of 103 million call attempts were answered, compared […]

  6. Assessing the impact of proposed new policies

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    Impact Assessments, used to assess the need for and the likely impact of proposed government policy interventions, do not yet consistently provide a sound basis for assessing the merits of different policy proposals. Further improvement in the quality and use of Impact Assessments is needed to achieve value for money. 

  9. Management of the BBC’s critical projects

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    BBC has improved the way it manages its business critical projects. Most are on course to deliver and achieve their intended benefits but needs to do more to manage its critical projects as a coherent portfolio.

  10. Department for Work and Pensions 2015-16 accounts

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    The Comptroller and Auditor General, Amyas Morse, has qualified his audit opinion on the regularity of the 2015-16 accounts of the Department for Work and Pensions. This is owing to the unacceptably high level of fraud and error in benefit expenditure, other than State Pension where the level of fraud and error is lower.

  11. Green Deal and Energy Company Obligation

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    The Department of Energy and Climate Change’s Green Deal design not only failed to deliver any meaningful benefit, it increased suppliers’ costs – and therefore energy bills – in meeting their obligations through the ECO scheme.

  12. PaceSetter: HMRC’s programme to improve business operations

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    PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.

  13. The mortgage rescue scheme

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    The Mortgage Rescue Scheme, launched in January 2009 by the Department for Communities and Local Government, achieved fewer than half of the rescues expected. The Department helped 2,600 households avoid repossession and homelessness at a cost of in excess of £240 million – but it originally expected to help 6,000 households for £205 million.

  14. The BBC’s management of three major estate projects

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    The BBC Trust has today published an independent report prepared by the National Audit Office (NAO) on the BBC’s management of three major estates projects. These were the refurbishment and redevelopment of Broadcasting House in London, the construction of Pacific Quay in Glasgow and the Corporation’s forthcoming move to Salford Quays.

  15. Supporting disabled people to work

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    This report is about the Department for Work & Pensions’ support to help disabled people overcome barriers to work.

  16. Reducing costs in the Department for Work and Pensions

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    The Department for Work and Pensions will have to make rapid progress in reorganising the way it operates if it is to meet its target of cutting costs by £20 billion in four years while achieving substantial reform of the welfare system.

  17. The BBC’s understanding of its audiences and users

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    The report examines whether to inform decisions across the BBC, the Corporation efficiently, effectively and economically understands how people use and respond to the full range of its services.

  18. Progress with preparations for High Speed 2

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    HS2 is a large, complex and ambitious programme which is facing cost and time pressures. The unrealistic timetable set for HS2 Ltd by the Department means they are not as ready to deliver as they hoped to be at this point.

  19. Investigation into devolved funding

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    This investigation covers how the UK government determines the amount of funding it allocates to the devolved administrations.

  20. Partnering for school improvement

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    The Department for Children, Schools and Families is achieving its aim of promoting partnering in secondary education in England, according to a report today by the National Audit Office.  Some 87 per cent of schools work with other schools and organisations on improving attainment and behaviour – and headteachers are clear that partnering is delivering […]