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  2. The failure of the FiReControl project

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    The project to replace the 46 Fire and Rescue Services’ local control rooms across England with nine purpose-built regional control centres linked by a new IT system has been a comprehensive failure, according to the National Audit Office. The Department for Communities and Local Government acted to cut its losses by terminating the contract in […]

  4. Managing the welfare cap

    Press release

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    The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

  5. Oversight of special education for young people aged 16-25

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    Course outcomes for young people aged 16-25 receiving special educational support are improving. However, a lack of understanding of the relationship between needs, costs and outcomes can lead to students not getting the right support, and risks compromising value for money.

  6. Flood Risk Management in England

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    Giving greater responsibility and discretion to local authorities to identify flood risk and target investment raises significant challenges, especially during a time of budget cuts and other newly devolved responsibilities. Greater value for money can be achieved through these reforms, but key elements of what is required are not yet in place.

  7. Defra’s organic agri-environment scheme

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    The Department for Environment, Food and Rural Affairs and Natural England have not optimised value for money for the almost £200 million scheme to encourage farmers into organic farming and deliver environmental benefits, according to a National Audit Office report published today. The Organic Entry Level Stewardship scheme is overseen by the Department and run […]

  9. The BBC’s management of its coverage of major sporting and music events: review by the Comptroller and Auditor General presented to the BBC Trust’s Finance and Compliance Committee, 13 January 2010

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    The BBC Trust today (28 January 2010) published an independent report commissioned from the National Audit Office on the BBC’s management of its coverage of major sporting and music events. The NAO review looked at the effectiveness of the BBC’s management of its coverage of major sporting and music events, once the decision to cover […]

  10. BIS’s capital investment in science projects

    Press release

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    The Department for Business, Skills and Innovation has not used good quality information to decide which science capital projects to invest in to optimise scientific and economic benefits.

  11. Regenerating the English Regions: Regional Development Agencies’ support to physical regeneration projects

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    The Regional Development Agencies’ physical regeneration programmes have helped to generate additional regional wealth. However, because of Agency weaknesses in identifying the projects which would maximise regional economic growth, the National Audit Office is unable to conclude the Agencies have secured as much benefit as they should have. Since 1999, the eight RDAs outside of […]

  14. Assessing the impact of proposed new policies

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    Impact Assessments, used to assess the need for and the likely impact of proposed government policy interventions, do not yet consistently provide a sound basis for assessing the merits of different policy proposals. Further improvement in the quality and use of Impact Assessments is needed to achieve value for money. 

  15. Venture capital support to small businesses

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    Venture capital funds injected by government into young companies can provide benefit to them, allowing them to raise finance not available through conventional means and to grow. But so far the funds have not been managed as a programme and lack a robust framework of objectives to measure performance, according to a report published by […]

  17. HM Revenue and Customs: Handling telephone enquiries

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    HM Revenue and Customs’ performance in answering telephone calls in 2008-09 was well below its own targets and industry standards, the National Audit Office has reported today. In its Customer Contact Directorate, which answers 95 per cent of calls to the Department’s contact centres, only 57 per cent of 103 million call attempts were answered, compared […]

  18. Management of the BBC’s critical projects

    Press release

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    BBC has improved the way it manages its business critical projects. Most are on course to deliver and achieve their intended benefits but needs to do more to manage its critical projects as a coherent portfolio.

  20. PaceSetter: HMRC’s programme to improve business operations

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    PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.