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  2. Managing the welfare cap

    Press release

    Published on:

    The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

  4. Assessing the impact of proposed new policies

    Report Value for money

    Published on:

    Impact Assessments, used to assess the need for and the likely impact of proposed government policy interventions, do not yet consistently provide a sound basis for assessing the merits of different policy proposals. Further improvement in the quality and use of Impact Assessments is needed to achieve value for money. 

  5. Venture capital support to small businesses

    Report Value for money

    Published on:

    Venture capital funds injected by government into young companies can provide benefit to them, allowing them to raise finance not available through conventional means and to grow. But so far the funds have not been managed as a programme and lack a robust framework of objectives to measure performance, according to a report published by […]

  7. HM Revenue and Customs: Handling telephone enquiries

    Report Value for money

    Published on:

    HM Revenue and Customs’ performance in answering telephone calls in 2008-09 was well below its own targets and industry standards, the National Audit Office has reported today. In its Customer Contact Directorate, which answers 95 per cent of calls to the Department’s contact centres, only 57 per cent of 103 million call attempts were answered, compared […]

  8. BIS’s capital investment in science projects

    Press release

    Published on:

    The Department for Business, Skills and Innovation has not used good quality information to decide which science capital projects to invest in to optimise scientific and economic benefits.

  9. PaceSetter: HMRC’s programme to improve business operations

    Report Value for money

    Published on:

    PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.

  11. The BBC’s management of three major estate projects

    Report Value for money

    Published on:

    The BBC Trust has today published an independent report prepared by the National Audit Office (NAO) on the BBC’s management of three major estates projects. These were the refurbishment and redevelopment of Broadcasting House in London, the construction of Pacific Quay in Glasgow and the Corporation’s forthcoming move to Salford Quays.

  12. Reducing costs in the Department for Work and Pensions

    Report Value for money

    Published on:

    The Department for Work and Pensions will have to make rapid progress in reorganising the way it operates if it is to meet its target of cutting costs by £20 billion in four years while achieving substantial reform of the welfare system.

  13. Partnering for school improvement

    Report Value for money

    Published on:

    The Department for Children, Schools and Families is achieving its aim of promoting partnering in secondary education in England, according to a report today by the National Audit Office.  Some 87 per cent of schools work with other schools and organisations on improving attainment and behaviour – and headteachers are clear that partnering is delivering […]

  14. The mortgage rescue scheme

    Report Value for money

    Published on:

    The Mortgage Rescue Scheme, launched in January 2009 by the Department for Communities and Local Government, achieved fewer than half of the rescues expected. The Department helped 2,600 households avoid repossession and homelessness at a cost of in excess of £240 million – but it originally expected to help 6,000 households for £205 million.

  17. Management of the BBC’s critical projects

    Press release

    Published on:

    BBC has improved the way it manages its business critical projects. Most are on course to deliver and achieve their intended benefits but needs to do more to manage its critical projects as a coherent portfolio.

  18. Department for Work and Pensions 2015-16 accounts

    Press release

    Published on:

    The Comptroller and Auditor General, Amyas Morse, has qualified his audit opinion on the regularity of the 2015-16 accounts of the Department for Work and Pensions. This is owing to the unacceptably high level of fraud and error in benefit expenditure, other than State Pension where the level of fraud and error is lower.