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  1. Investigation into HMRC’s contract with Concentrix

    Press release

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  2. HM Revenue & Customs: ASPIRE – the re-competition of outsourced IT services

    Report Value for money

    Published on:

    IT services are crucial for HM Revenue & Customs’ business. In its procurement of the £3 billion IT outsourcing contract, ASPIRE, the Department secured competition for a contract which meets its IT needs, and completed the transfer to the new supplier Capgemini without loss of service to customers. The Department secured the competition by contributing […]

  3. National Insurance Fund Account 1998-99

    Report Financial audit

    Published on:

    Section 161 of the Social Security Administration Act 1992 requires me to examine and certify the National Insurance Fund Account and this report records the results of my examination of the 1998-99 account.

  4. Ministry of Defence: Redevelopment of MOD Main Building

    Report Value for money

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    MOD expects to secure significant benefits as a result of letting a PFI contract for the redevelopment of its Head Office Main Building in Whitehall according to Sir John Bourn, Head of the National Audit Office in a report presented to Parliament today. As a result of letting a 30 year PFI contract with a […]

  5. National Insurance Fund Account 2002-2003

    Report Financial audit

    Published on:

    Head of the National Audit Office Sir John Bourn today reported to Parliament on the National Insurance Fund account for 2002-03. His examination indicates that, in total, the level of fraud and error in National Insurance Fund benefits was significantly less than one per cent of expenditure. Sir John was therefore able to give an […]

  6. Department of the Environment, Transport and the Regions: The Channel Tunnel Rail Link

    Report Value for money

    Published on:

    Sir John Bourn, Head of the National Audit Office, told Parliament today that although the Private Finance Initiative deal for the construction of the Channel Tunnel Rail Link was in many respects unique, the lessons to be learned from the project’s near collapse are not. The report makes three key points. In negotiating with the […]

  7. DFID: working with non-governmental organisations and other civil society organisations to promote development

    Report Value for money

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    The Department for International Development works well with civil society organisations (CSOs) to help some of the world’s poorest people, according to today’s National Audit Office report. But the department needs better information on the effectiveness of CSOs in developing countries, and on the impact of its assistance, if it is to ensure aid is […]

  8. Ministry of Defence: The Management of Defence Research and Technology

    Report Value for money

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    Sir John Bourn, Head of the National Audit Office, told Parliament today that the Ministry of Defence has made considerable progress in developing new approaches to the management of its Research and Technology (R&T) programme to deliver better outcomes for Defence, but the Department could do more to get the full benefit from the money […]

  9. Cambridge-MIT Institute

    Report Value for money

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    The head of the National Audit Office Sir John Bourn reported today on the Cambridge-MIT Institute (CMI). His report acknowledges the considerable potential and early success of CMI and identifies important lessons for departments on setting up and managing innovative ventures in the future. CMI, a company jointly owned by Cambridge University and the Massachusetts […]

  10. Improving school attendance in England

    Report Value for money

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    A report by the National Audit Office today has highlighted the major challenge faced by the Department for Education and Skills in reducing pupil absence from schools. The Department, together with local authorities and schools, has made some progress in reducing total absence. At the same time, there has been no decline in unauthorised absence, […]

  11. NAO Diversity Annual Report 2011-12

    Corporate information

    Published on:

    An ambitious diversity programme that helps attract the best talent and encourages all staff to contribute fully is essential if we are to deliver our challenging corporate strategy.

  12. Department of Education and Skills – Connexions Service for all Young People

    Report Value for money

    Published on:

    Head of the National Audit Office Sir John Bourn today reported on the Connexions Service, concluding that it is a radical change in the delivery of advice and guidance to young people and is on target to meeting its major objective of reducing the proportion of 16- to 18-year olds not in education, employment or […]

  13. Office of Gas and Electricity Markets: Giving Domestic Customers a Choice of Electricity Supplier

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, told Parliament today that since electricity supply competition began in September 1998 more than 6.5 million customers – one in four – have saved money by changing supplier. Domestic electricity customers as a whole have seen their electricity bills fall by some £750 million a year since […]

  14. The Wider Markets Initiative

    Report Value for money

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    Under the Wider Markets Initiative government departments could provide real gains to the public sector, according to the NAO. The initiative encourages the public sector to make fuller use of core public assets in an enterprising way – developing and selling new goods and services. Where undertaken, such new activities are working well. The benefits […]

  15. The Government’s estimates of the pensions lifetime allowance

    Report Value for money

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    Sir John Bourn, the head of the National Audit Office, today reported on the results of his examination of the Government’s estimates of the number of people who may be affected by the proposed introduction of a lifetime allowance for the amount of tax-privileged saving in a pension scheme. The proposed allowance of £1.4 million […]

  16. Department for Environment, Food and Rural Affairs: Reducing the reliance on landfill in England

    Report Value for money

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    There is a significant risk that local authorities in England will fail to reduce the amount of biodegradable waste sent to landfill by enough for the UK to meet EU targets, according to a report by Parliament?s spending watchdog. The Government intends to penalise local authorities who fail to make their share of the required […]

  17. Ministry of Defence: The Joint Services Command and Staff College

    Report Value for money

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    Sir John Bourn, Head of the National Audit Office, told Parliament today that the Joint Services Command and Staff College was a success story and had obtained value for money when using the PFI to procure its permanent home. The Ministry of Defence did well to establish the College but there is scope to improve […]

  18. Dr Foster Intelligence: A joint venture between the Information Centre and Dr Foster LLP

    Report Value for money

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    The Department of Health and the Information Centre could not demonstrate to the National Audit Office’s satisfaction that they had achieved value for money in establishing Dr Foster Intelligence, a joint venture between the Information Centre and a private sector company Dr Foster LLP. This is primarily because they did not go out to tender […]

  19. Delivering the Commercialisation of Public Sector Science

    Report Value for money

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    Sir John Bourn, the Head of the NAO, reported to Parliament today that there has been progress in capturing for the nation more of the economic and social benefits of scientific research funded by the taxpayer. Commercialisation can range from making research outputs available to all, free of charge, to forming companies to develop innovative […]

  20. Purchasing and Managing Software Licences

    Report Value for money

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    The Office of Government Commerce has done well to negotiate software licensing agreements with IT suppliers that has secured savings for the taxpayer, Sir John Bourn, the Head of the National Audit Office, reported today. However, it needs to publicise the benefits of the agreement more widely. Software is vital for delivering services to the […]