In his annual speech in Parliament, Gareth Davies, head of the NAO, said a renewed government focus on the fundamentals of good financial management is needed to maintain trust and accountability for taxpayers.
Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.
Amyas Morse, the Comptroller and Auditor General (C&AG) of the National Audit Office, has reported on the 2017-18 accounts of HM Revenue & Customs. His report focuses on tax revenue; Personal Tax Credits and Child Benefit error and fraud; and HMRC’s digital transformation programme.
The Driver and Vehicle Licensing Agency has been processing standard driving licences at normal levels following the backlog that resulted from the COVID-19 pandemic, but there are still delays in applications from drivers with medical conditions, according to the National Audit Office.
This interactive publication presents the results of our survey of central government digital leaders’ views and suggests areas for further consideration.
In his annual speech in Parliament, Gareth Davies, head of the NAO, championed effective innovation as a way to tackle the ongoing challenge of rising demand for stretched public services.
The shielding programme was a swift government wide response to identify and protect clinically extremely vulnerable (CEV) people against COVID-19. Our recent report on Protecting and supporting the clinically extremely vulnerable during lockdown, shows how government quickly recognised the need to provide food, medicines and basic care to those CEV people shielding. This had to […]
The NAO has published a briefing paper on the Government’s identity assurance programme, which is aiming to create a safe and convenient way for people to access government services online.
Our report sets out the delivery of NS&I’s digital transformation programme, including how NS&I has addressed the issues and risks.
Responses to Freedom of Information (FOI) requests made to the NAO in 2023.
What can we learn from UK and international experience about how to build accessible and trustworthy digital ID for public services?
I last posted to this blog in late April as the country was in the teeth of the COVID-19 pandemic, explaining how we were maintaining our operations and adjusting our work programme in the light of the government response to the virus. Now, in late July, most of the UK is gradually emerging from lockdown […]
Mistakes in the original procurement and contract management of an IT system, designed to extract data from GP practices, contributed to losses of public funds, through asset write-offs and settlements with suppliers.
These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).
These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).
The Bank of England successfully navigated complex risks to deliver its Real-Time Gross Settlement (RTGS) renewal programme.
These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).
Older ICT systems critical for the delivery of key public services (‘legacy ICT’) expose departments to risks which must be understood and managed.
Government continues to make good progress in implementing the Programme. It must, however increase the pace of change in some areas in the face of evolving cyber threats.
These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).