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  1. Investigating the impact of out-of-hours GP services on A&E attendance rates: multilevel regression analysis

    Insight Audit methodology

    Published on:

    This series of papers summarises the methodological approaches we have taken in carrying out innovative or novel analysis. Such analysis is conducted under our statutory authority to examine and report to Parliament on the economy, efficiency and effectiveness with which government departments and other bodies have used their resources.

    The Audit insights papers are methodological summaries and do not make new observations about value for money.

  3. Modelling of maternity services in England

    Insight Audit methodology

    Published on:

    This paper sets out how we used a modelling technique called ‘discrete event simulation’ to investigate a local maternity service.

  4. Mapping between different commissioners of healthcare

    Insight Audit methodology

    Published on:

    This paper sets out how we created look-up files to map between different commissioning geographies. This enabled us, for example, to estimate overall health funding at an area-level despite the different geographical bases of the various commissioners. We provide links to these look-up files.

  6. The quality of service for personal taxpayers

    Report Value for money

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  7. Identity Assurance Programme

    Report Value for money

    Published on:

    The NAO has published a briefing paper on the Government’s identity assurance programme, which is aiming to create a safe and convenient way for people to access government services online.

  8. The Superfast (Rural) Broadband Programme: update

    Report Value for money

    Published on:

    An update for the Committee of Public Accounts on the Programme’s progress, including rollout and take-up of superfast broadband under Phase 1 (delivery to 90% of UK premises by December 2016) and comments on initial progress for phase 2.

  9. General Practice Extraction Service – Investigation

    Report Value for money

    Published on:

    Mistakes in the original procurement and contract management of an IT system, designed to extract data from GP practices, contributed to losses of public funds, through asset write-offs and settlements with suppliers.

  10. Case Study: HMRC VAT Services – The impact of legacy ICT

    Report Value for money

    Published on:

    These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).

  12. E-borders and successor programmes

    Report Value for money

    Published on:

    The Home Office spent at least £830 million between 2003 and 2015 on the e-borders programme and its successors, but has failed, so far, to deliver the full vision. We cannot, therefore view e-borders as having delivered value for money.

  14. Update on the National Cyber Security Programme

    Report Value for money

    Published on:

    Government continues to make good progress in implementing the Programme. It must, however increase the pace of change in some areas in the face of evolving cyber threats.

  18. A snapshot of the use of Agile delivery in central government

    Report Value for money

    Published on:

    This is the second report on Agile delivery in which we aim to provide practical support to those in publicly funded bodies who are using or considering using the approach in business change programmes.