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  1. Crown Commercial Service

    Press release

    Published on:

    It is not possible to show that the Crown Commercial Service has achieved more than departments would otherwise have achieved by buying common goods and services themselves.

  2. BBC World Service

    Press release

    Published on:

    The BBC World Service has used savings generated since 2010 to invest in new digital and television services. There is, however, scope to improve the approach to target setting and performance reporting.

  4. The Independent Police Complaints Commission

    Report Value for money

    Published on:

    The Independent Police Complaints Commission (IPCC), the body with responsibility for the police complaints system, has improved its performance against targets, in spite of a significant increase in its workload. In a report out today the National Audit Office finds, however, that the IPCC needs to do more to get feedback from complainants on how […]

  5. Preparing for Sporting Success at the London 2012 Olympic and Paralympic Games and Beyond

    Report Value for money

    Published on:

    UK Sport has developed a strategy to achieve the Government’s ambitions for the GB teams to finish fourth in the Olympic medal table and to maintain second in the Paralympics table at the London 2012 Games. The achievements of athletes at recent elite international events suggest performance levels are improving. The NAO’s report identifies a […]

  6. Department for Work and Pensions: Handling Customer Complaints

    Report Value for money

    Published on:

    Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]

  7. Protecting consumers from scams, unfair trading and unsafe goods

    Press release

    Published on:

    The report examines the system protecting consumers from scams, unfair trading, and unsafe goods. BEIS has made progress since our 2011 review, but needs to do more, particularly in the context of the growth of e-commerce.

  9. Protecting information across government

    Press release

    Published on:

    Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.

  11. Memorandum on the BBC’s Digital Media Initiative

    Briefing

    Published on:

    The BBC Executive did not have a sufficient grip on its Digital Media Initiative programme. Nor did it commission a thorough independent assessment to see whether it was technically sound.

  14. BIS’s capital investment in science projects

    Press release

    Published on:

    The Department for Business, Skills and Innovation has not used good quality information to decide which science capital projects to invest in to optimise scientific and economic benefits.

  15. HMRC’s approach to collecting tax from high net worth individuals

    Press release

    Published on:

    HMRC has a special unit to collect tax from high net worth individuals who are those with assets of £20m or more. While this special unit gives it a better understanding of the tax affairs and behaviours of these taxpayers it needs to evaluate what approaches are the most effective and to understand the outcome it achieves.

  16. Environment Agency: Efficiency in water resource management

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported today that while the Environment Agency provides well-managed and professional water resource management services there is scope to improve efficiency and realise net savings of some £450,000 a year on its activities in England, with a further potential saving of between £1 million to £2 […]

  17. Use of consultants and temporary staff

    Press release

    Published on:

    Annual spending on consultants and temporary staff has reduced by £1.5 billion since 2010 when strict spending controls were introduced. However, annual spend is now increasing once more and is between £400 million and £600 million higher than in 2011-12.

  18. Ministry of Defence: Progress in Combat Identification

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported today on the progress made by the Ministry of Defence in implementing the recommendations of the Public Accounts Committee (PAC) in its 2002 report on combat identification. Following a number of deaths of UK service personnel during the combat phase of Operation TELIC in Iraq […]

  19. Helping Those in Financial Hardship: The Running of the Social Fund

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported today that the Social Fund plays an important role in helping people in financial hardship, and is reaching many of those in greatest need. But there is a risk that potentially eligible people are not aware of the Social Fund and that some Jobcentre Plus […]

  20. The Home Office: Reducing the risk of violent crime

    Report Value for money

    Published on:

    Overall levels of violent crime have fallen by 9.0 per cent since 2002-03 and the number of serious violent offences recorded by the police has fallen by 5.9 per cent over the same period. The Home Office’s actions to encourage local areas to address domestic violence and alcohol related crime are likely to have made […]