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  1. School funding in England

    Press release

    Published on:

    This report examines the Department for Education’s funding provision and distribution of funding for mainstream schools in England.

  2. Department of Work and Pensions: delivering effective services through contact centres

    Report Value for money

    Published on:

    The Department for Work and Pensions has made significant progress in delivering services through contact centres so that they are delivering improvements in value for money, but needs to continue to tackle a variety of barriers to exploit their full potential, according to a National Audit Office report published today. The Department’s 60 contact centres […]

  3. International benchmark of fraud and error in social security systems

    Report Value for money

    Published on:

    The UK has levels of social security fraud and error which are similar to those in comparable countries, but the Department for Work and Pensions has a better understanding than other nations of the problems and is doing more to tackle them. A report by the National Audit Office, based on research carried out by […]

  5. Jobcentre Plus: Delivering effective services through Personal Advisers

    Report Value for money

    Published on:

    Jobcentre Plus personal advisers provide an effective and highly valued service in helping people looking for work. There are over 9,000 personal advisers who conducted 10.8 million interviews last year with people looking for work. The feedback from those they help is positive and suggests they are an effective method of support in helping people […]

  6. The Government’s estimates of the pensions lifetime allowance

    Report Value for money

    Published on:

    Sir John Bourn, the head of the National Audit Office, today reported on the results of his examination of the Government’s estimates of the number of people who may be affected by the proposed introduction of a lifetime allowance for the amount of tax-privileged saving in a pension scheme. The proposed allowance of £1.4 million […]

  8. Department for Work and Pensions Resource Accounts 2003-2004

    Report Financial audit

    Published on:

    Head of the NAO Sir John Bourn reported to Parliament today that he has qualified his opinion on the accounts of the Department for Work and Pensions. This is because of substantial levels of estimated losses from fraud and error in benefit expenditure, a significant limitation in the evidence made available to the NAO during […]

  10. Financial management in government

    Report Value for money

    Published on:

    Stronger financial management will be needed in departments if they are to speed up the restructuring of service delivery.

  11. Supporting people with autism through adulthood

    Report Value for money

    Published on:

    The National Audit Office has reported today that Government departments and local health and social care organisations do not have enough information on numbers of adults with autism. They also lack a full understanding and awareness of the condition, limiting their ability to plan and deliver services effectively. Autism, which includes Asperger syndrome, is a […]

  12. Northern Ireland National Insurance Fund Account 2003-04

    Report Financial audit

    Published on:

    The Northern Ireland Department for Social Development has succeeded in significantly cutting the estimated amount of benefits paid incorrectly because of errors by officials. The Department estimates that, for benefits paid in 2003-04, overpayments and underpayments amounted to £13.4 million and £5.0 million respectively – down from £51.9 million and £5.5 million in 2002-03. However, […]

  13. A snapshot of the use of Agile delivery in central government

    Report Value for money

    Published on:

    This is the second report on Agile delivery in which we aim to provide practical support to those in publicly funded bodies who are using or considering using the approach in business change programmes.

  15. Recruitment and retention in the Armed Forces

    Report Value for money

    Published on:

    There is a shortfall of 5,170 (2.8 per cent) trained Armed Forces personnel against the Ministry of Defence’s estimated requirements. Only the Army is within “manning balance”, and there are wider shortages of personnel in specific trade groups. According to today’s report to Parliament, by head of the National Audit Office Sir John Bourn, there […]

  16. Charges for customer telephone lines

    Report Value for money

    Published on:

    Government is continuing to make extensive use of higher rate telephone numbers for customer telephone lines, despite efforts by departments to reduce their use.

  19. Submission of evidence: Controls on regulation

    Report Value for money

    Published on:

    The Better Regulation Executive is currently reviewing controls on regulation. This document is the National Audit Office’s submission to that review. It is based on a combination of our previous work and new work with five case study departments earlier this year.

  20. Getting it right, putting it right – Improving decision-making and appeals in social security benefits

    Report Value for money

    Published on:

    Following reforms to decision-making and the appeal process in social security benefits, introduced in 1999 by the Department for Work and Pensions, the number of appeals against decisions has fallen overall by around 15 per cent and waiting times for appeal hearings have been cut. Since the reforms, decision-making performance for some benefits, but not […]