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  2. Managing Attendance in the Department for Work and Pensions

    Report Value for money

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    The Department for Work and Pensions, the largest employer in central government, like other organisations loses a significant amount of staff time to sickness absence. The Department has introduced good attendance management procedures, but, according to today’s report by the National Audit Office, it could do more to ensure that these procedures are adopted by […]

  3. Department of Work and Pensions: delivering effective services through contact centres

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    The Department for Work and Pensions has made significant progress in delivering services through contact centres so that they are delivering improvements in value for money, but needs to continue to tackle a variety of barriers to exploit their full potential, according to a National Audit Office report published today. The Department’s 60 contact centres […]

  4. Universal Credit advances fraud

    Press release

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    This report outlines the extent of Universal Credit advances fraud and the DWP’s actions to detect, recover and prevent it.

  5. International benchmark of fraud and error in social security systems

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    The UK has levels of social security fraud and error which are similar to those in comparable countries, but the Department for Work and Pensions has a better understanding than other nations of the problems and is doing more to tackle them. A report by the National Audit Office, based on research carried out by […]

  6. Dealing with the complexity of the benefits system

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    Sir John Bourn, head of the National Audit Office, reported today on the complexity of the benefits system, which he considers is one of the most important issues affecting the performance of the Department for Work and Pensions. According to the report to Parliament, tackling the problems associated with a complex system requires a systematic […]

  7. Housing in England overview

    Report Interactive visualisation

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    Housing is one of the government’s key priorities. Explore the changes in the housing market in England and build a richer understanding of what they mean for different parts of the country.

  8. School funding in England

    Press release

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    This report examines the Department for Education’s funding provision and distribution of funding for mainstream schools in England.

  10. The Government’s estimates of the pensions lifetime allowance

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    Sir John Bourn, the head of the National Audit Office, today reported on the results of his examination of the Government’s estimates of the number of people who may be affected by the proposed introduction of a lifetime allowance for the amount of tax-privileged saving in a pension scheme. The proposed allowance of £1.4 million […]

  14. Efficiency savings require learning past lessons

    Press release

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    The head of the National Audit Office will today (Thursday 8 December) outline lessons from its reports into the government’s handling of COVID-19 in a keynote speech at the Houses of Parliament. Gareth Davies, Comptroller & Auditor General, will also offer guidance for decision-makers seeking public spending efficiencies against a tough economic backdrop. Davies was […]

  15. Serious Fraud Office 2011-12 accounts

    Report Financial audit

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    The Comptroller and Auditor General has qualified his audit opinion on the 2011-12 accounts of the Serious Fraud Office in respect of the voluntary redundancy costs for the former Chief Executive Officer.

  16. Financial management in government

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    Stronger financial management will be needed in departments if they are to speed up the restructuring of service delivery.

  17. Supporting disabled people to work

    Press release

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    This report is about the Department for Work & Pensions’ support to help disabled people overcome barriers to work.

  18. Department for Work and Pensions Resource Accounts 2003-2004

    Report Financial audit

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    Head of the NAO Sir John Bourn reported to Parliament today that he has qualified his opinion on the accounts of the Department for Work and Pensions. This is because of substantial levels of estimated losses from fraud and error in benefit expenditure, a significant limitation in the evidence made available to the NAO during […]

  19. Northern Ireland National Insurance Fund Account 2003-04

    Report Financial audit

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    The Northern Ireland Department for Social Development has succeeded in significantly cutting the estimated amount of benefits paid incorrectly because of errors by officials. The Department estimates that, for benefits paid in 2003-04, overpayments and underpayments amounted to £13.4 million and £5.0 million respectively – down from £51.9 million and £5.5 million in 2002-03. However, […]