Government can release resources and improve accountability by tailoring governance and audit requirements for small public bodies.
Financial, legal and governance risks remain which the MoD must mitigate to support the increasingly important role of the reserve forces in national defence.
The cyber threat to UK government is severe; government must act now to protect its own operations and key public services.
The Bank of England is overhauling its management of non-financial risks. The Bank is progressing but recognises there is more to be done.
Our People and Operational Management Insights team are experts in the challenges facing government in service delivery, workforce, people skills and capability management.
This report examines the BBC’s progress in delivering its savings and reform programme.
This report examines the role played by the public bodies involved in operating and overseeing the cash system.
Since 2005, when the Department of Health introduced its National Service Framework for Long-term Conditions, people with neurological conditions have had better access to health services; but key indicators of quality have worsened. The Department does not know what the Framework and additional spending of nearly 40 per cent have achieved.
Government has made progress in making a wide range of information available to the public through the internet. But the National Audit Office has found that although internet users rate government websites reasonably well, the quality of those websites has improved only slightly since 2002. Todays report to Parliament looked at the progress made by […]
Making forms and guidance easier to obtain and understand should help to reduce the unintentional errors by taxpayers and result in more accurate tax assessments. A report from the National Audit Office today proposes improvements which build on changes already introduced by HM Revenue & Customs. Taxpayers can obtain forms and guidance from HM Revenue […]
Sir John Bourn, head of the National Audit Office, reported today that the Department for Work and Pensions provides an effective range of support that helps thousands of disabled people find employment each year. However more needs to be done to increase the number of people assisted into work and to help many of those […]
Passengers’ satisfaction with Britain’s railway stations has improved a little in recent years, but remains low for many stations and for many of the facilities provided at them, according to a report by the National Audit Office. There are also increasing passenger capacity pressures at some of the largest stations during peak periods. There is […]
The United Kingdom’s military operations in Iraq were a significant success and personnel and equipment performed impressively, Sir John Bourn, head of the National Audit Office, reported to Parliament today. However, as the Department has acknowledged, there were difficulties in ensuring that front line forces received the equipment and supplies that they needed. United Kingdom […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the Department for Environment, Food and Rural Affairs, although meeting European requirements, can enhance the effectiveness of its enforcement of fisheries regulations. This would support efforts to improve sustainability and compliance with the Common Fisheries Policy. Some fish stocks are under […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that many NHS hospitals have made important improvements in the way they admit and discharge patients, and manage their bed stock. But there are significant variations in performance, and some trusts could do more to reduce the number of cancelled operations and […]
Our Insights teams provide insights and expertise on how public services can be improved.
This blog highlights our upcoming good practice guide that’s a ‘how to’ guide for people managing a service. It also includes a separate summary on managing demand.
Government departments often lack insight into what drives cost in individual activities that make up an overall end-to-end service.
The cyber threat to UK government is severe; government must act now to protect its own operations and key public services.
Read the key takeaways from our recent webinar or watch the recording to hear from the regulators who joined our panel.