Managing the Bank of England’s Central Services
Published on:This report examines whether the Bank of England has a sufficiently ambitious strategy for developing efficient and cost-effective Central Services.
Search results for 'Performance management'
Showing 181 - 200 of 206 results
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Transforming NHS ambulance services
Published on:The Department of Health has until recently been focusing on speed of response as a measure of performance of the ambulance service, rather than on clinical outcomes. The service achieves high levels of public satisfaction but there are wide variations in ambulance trusts’ efficiency. The system has not delivered the best value for money to date.
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Lord Chancellor’s Department, Crown Prosecution Service, Home Office: Criminal Justice: Working Together
Published on:Sir John Bourn, head of the National Audit Office, today reported to Parliament on joint administration of criminal justice by the main Departments concerned – the Crown Prosecution Service, the Home Office, and the Lord Chancellor’s Department. Departments have taken significant steps to improve collaboration between agencies and to focus on joint outcomes and streamline […]
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The Customer First Programme: Delivery of student finance
Published on:The service provided to students applying for finance in 2009 did not achieve value for money, according to a report today by the National Audit Office. There were major problems in the processing of applications – with fewer than half new applications being fully processed by the start of term – and in communications with […]
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Investigation into the circumstances surrounding the monitoring, inspection and funding of Learndirect Ltd
Published on:This investigation focuses on the circumstances relating to the monitoring of Learndirect Ltd by the Education and Skills Funding Agency, the inspection of the company by Ofsted, and the funding of the company by various government bodies.
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The BBC’s management of the costs of producing continuing drama
Published on:The BBC should strengthen its approach to achieving value for money in its soaps by being more systematic in comparing and challenging production costs and processes.
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The management of adult diabetes services in the NHS
Published on:Diabetes care in the NHS is poor, with low achievement of treatment standards, high numbers of avoidable deaths and annual spending reaching an estimated £3.9 billion.
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Oversight of financial management in local authority maintained schools
Published on:Financial pressures are growing on local authority maintained schools and the capacity of local authorities to support financial management in schools is itself under pressure. The Department for Education needs a system for alerting it to problems requiring intervention.
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Investigation into the management of health screening
Published on:Our investigation focuses on the delivery, performance, oversight and progress implementing change on four health screening programmes.
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Board evaluation questionnaire
Published on:Public sector Boards must conduct an annual performance appraisal and Board members may find it helpful to complete this questionnaire as part of the process.
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Measuring Up: How good are the Government’s data systems for monitoring performance against Public Service Agreements? Fifth Validation Compendium Report reviewing data systems underpinning 2008-11 Public Service Agreements
Published on:Despite a small improvement in the quality of the data systems used by government departments to monitor their progress against their Public Service Agreements (PSAs), there are still many areas for improvement – with 11 per cent of systems rated red, according to a report by the National Audit Office. Good quality data systems enable […]
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Complaints policy
What to do if you want to complain about the work of the National Audit Office. We value your comments and feedback. The NAO aims to carry out its work to the highest professional standards and to deliver an efficient and effective public audit service which represents best value for money. We are committed to continual improvement.
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Improving patient access to general practice
Published on:Challenging objectives for improving access to general practice have been set by the Department and NHS England, but a more coordinated approach and stronger incentives are needed.
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HM Revenue & Customs: The Control and Facilitation of Imports
Published on:HM Revenue & Customs clears most imported goods quickly, and processes for submitting customs declarations and payments for non-EU imports are straightforward, says a report out today from the National Audit Office. The rate of physical checks at the UK border is below the EU average, however, and the number of audits of traders has […]
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Delivering successful IT-enabled business change
Published on:The successful introduction of IT systems is a crucial element in major Government programmes to deliver better services to the public -whether through providing new services, making existing services more efficient and responsive to citizens’ needs, or improving organisational performance. A report published today by the National Audit Office identifies common threads in IT-enabled programmes […]
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The new generation electronic monitoring programme
Published on:The case for a huge expansion of electronic monitoring using GPS was unproven, but the Ministry of Justice pursued an overly ambitious and high risk strategy anyway. Ultimately it has not delivered.
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HM Revenue & Customs: Accuracy in processing Income Tax
Published on:Income tax is processed accurately in the majority of cases by HM Revenue & Customs, but errors in processing lead to the wrong amount of tax being paid by around 1 million taxpayers, the NAO says today. In a new report to Parliament, the spending watchdog points out that HMRC accurately calculates the right amount […]
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Northern Ireland Court Service – PFI: The Laganside Courts
Published on:Sir John Bourn, head of the National Audit Office, reported to Parliament today that the new Laganside Courts complex in Belfast, opened in February 2002, is delivering significant benefits. The combination of Crown, County and Magistrates’ Courts has improved upon the previously dissipated nature of court provision in Belfast. Initial reactions from court users have […]
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Audit of HM Customs and Excise systems and accounts 2003-04
Published on:Sir John Bourn, head of the National Audit Office, today reported the results of his examination of HM Customs and Excises systems for the assessment, collection and allocation of tax revenue during the year ending 31 March 2004. In 2003-04 Customs collected £162 billion (gross) in taxes and duties. Sir John’s report focuses on Customs’ […]
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Accommodation services for the Department for Work and Pensions: Transfer of property to the private sector
Published on:Sir John Bourn, head of the National Audit Office, today reported to Parliament on the £1.2 billion expansion of the PRIME contract, that DWP had succeeded in getting the deal it had set out to achieve. The decision to proceed via a non-competitive negotiation with LST was the right one. DWP introduced competitive tension into […]