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  2. Shared services in the Department for Transport and its agencies

    Report Value for money

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    Plans to increase the efficiency and effectiveness of services such as human resources, payroll and finance could cost the Department for Transport £81 million (by March 2015) rather than saving £57 million as originally expected. There will need to be substantial improvements in the shared service centre’s productivity if the Department’s original targets are to […]

  3. Performance Frameworks and Board Reporting II

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    Being able to measure performance is a key step to managing performance. Most organisations in the public and private sectors use formal performance frameworks as a means to secure coherent performance management and report progress to their boards.

  5. NHS Pay Modernisation: New contracts for general practice services in England

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    The new contract for general practice has contributed to improved recruitment and retention of GPs, with numbers increasing from 26,833 to 30,931 since 2003. However, according to a report out today by the National Audit Office, the contract has cost the Department £1.76 billion more than it originally budgeted for. Today’s report found that, in […]

  6. The New Electricity Trading Arrangements in England and Wales

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    The New Electricity Trading Arrangements (NETA), a complex project to reform the way that electricity is traded in England and Wales, has been associated with a fall in the wholesale price of electricity, but the impact on the bills paid by many domestic consumers has been more limited, according to a report published to Parliament […]

  8. Pipes and Wires

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    Consumers of basic services delivered by pipes and wires have benefited from lower prices and more reliable services as a result of the way these networks have been regulated, according to a report published today by Sir John Bourn, head of the National Audit Office. The approach to regulation does, however, have some inherent limitations […]

  9. The National Offender Management Information System

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    An initiative, begun in 2004, by the National Offender Management Service to build a single offender management IT system for the prison and probation services has not delivered value for money. A National Audit Office investigation found the project had been hampered by poor management leading to a three-year delay, a doubling in project costs […]

  10. Out of Sight – Not Out of Mind: Ofwat and the Public Sewer Network in England and Wales

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    Water and sewerage companies have taken action to remove the risk of sewer flooding from 3,300 properties in England and Wales since 2000. Ofwat has played an important role in achieving this reduction, according to a report published today by Sir John Bourn, head of the National Audit Office. However, Ofwat and companies face a […]

  12. Opening the Post: Postcomm and postal services – the risks and opportunities

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    In a report to Parliament today, Sir John Bourn, the head of the National Audit Office, said that Postcomm, the new regulator of postal services, face a challenging remit as they seek to bring benefits to users of postal services through the introduction of competition, and pointed to serious risks to Postcomm’s strategy of improving […]

  13. Memorandum on Managing government suppliers

    Briefing

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    The NAO challenges government and its private sector contractors to work together more effectively in taxpayers’ interest and address the issues behind the current crisis of confidence in contracting out public services.

  14. Ofgem – Social Action Plan and Household Energy Efficiency

    Report Value for money

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    Sir John Bourn, Head of the National Audit Office, today welcomed Ofgem’s efforts to help vulnerable consumers, such as the elderly or those on benefits. He encouraged Ofgem and the energy suppliers to build on the Social Action Plan to allow more vulnerable consumers to take advantage of the competitive energy market. He also reported […]

  15. Option Appraisal: Making informed decisions in Government

    Insight Good practice guides

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    Option appraisal is crucial to ensure Government decisions are fully informed and based on robust evidence. Appraisals can be applied at project, programme or policy levels, and have particular value when there is pressure to reduce costs while minimising effects on frontline services or the wider economy.

  18. The packaging recycling obligations

    Press release

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    This report identifies lessons from the management and performance of the packaging recycling obligation system.

  19. Preparations for the London 2012 Olympic and Paralympic Games: Progress report June 2008

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    In its progress report on the Olympic and Paralympic Games the National Audit Office has found that with four years to go until the start of the Games, the preparations have progressed in important ways. In particular, there has been good progress in preparing the Olympic Park site and construction activities are broadly on track. […]