Digital Services at the Border
This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.
Published:
9 Dec 2020
9 Dec 2020
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Digital service delivery
Central government and departments now believe that delivering public services digitally could save billions of pounds annually and make the services better and more flexible for customers. 'Delivering services digitally' means much more than using websites to access services. Each step of the service process needs to take advantage of ways technology can replace manual processes, and information from various sources can be used to inform decision-making. Government needs to be able to get and make use of more comprehensive information, organisations need to work together, and systems have to be able to respond to changes in the needs and behaviours of both customers and staff, and ever changing technologies.
As well as all the wider issues to be addressed when transforming public services, delivering services digitally means managing specific challenges and risks, from integrating legacy IT systems to protecting service continuity and avoiding cyber crime. Achieving such a scale of change takes new skills and new ways of thinking, leadership, careful governance and risk management, and an ability to share lessons across government.
Key NAO publications:
- Digital Transformation in Government (Mar 2017)
- Protecting information across government (Sep 2016)
- Identity Assurance Programme (Dec 2014)
- Managing the risks of legacy ICT to public service delivery (Sep 2013)
- Digital Britain 2: Putting users at the heart of government's digital services (Mar 2013)
Improving Broadband
This report considers what the Superfast Broadband Programme has delivered and the lessons for government’s roll-out of nationwide gigabit broadband.
Published:
16 Oct 2020
16 Oct 2020
Digital transformation in the NHS
This report considers the readiness of the government to deliver its ambitions for digital transformation in the NHS in England.
Published:
15 May 2020
15 May 2020
Guidance for audit committees on cloud services
Outlining cloud services and their use in government, this guide suggests questions to ask at planning, implementation and management stages.
Published:
24 Apr 2019
24 Apr 2019
Investigation into Verify
An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.
Published:
5 Mar 2019
5 Mar 2019
Transformation guidance for audit committees
Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.
Published:
24 May 2018
24 May 2018
The BBC’s understanding of its audiences and users
The report examines whether to inform decisions across the BBC, the Corporation efficiently, effectively and economically understands how people use and respond to the full range of its services.
Published:
6 Dec 2017
6 Dec 2017
Investigation: WannaCry cyber attack and the NHS
This report investigates the NHS’s response to the cyber attack that affected it in May 2017 and the impact on health services.
Published:
27 Oct 2017
27 Oct 2017
Cyber security and information risk guidance for Audit Committees
Audit committees should be scrutinising cyber security arrangements. To aid them, this guidance complements government advice by setting out high-level questions and issues for audit committees to consider.
Published:
13 Sep 2017
13 Sep 2017
Digital Transformation in Government
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
Published:
30 Mar 2017
30 Mar 2017