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Financial services: regulation, redress and advice overview 2014

This guide is designed to provide a quick and accessible overview of the financial services regulation, redress and advice bodies, using our published work. It covers:
• The responsibilities 5 financial services regulation, redress and advice bodies and how they spend their money
• Interaction and cooperation between the 5 bodies
• Our recent findings and future challenges for the 5 bodies
• Case studies on the impact of payment protection insurance mis-selling on the Financial Ombudsman Service and the financial crisis on the Financial Services Compensation Scheme

27 Feb 2015
National Audit Office

Update on consumer protection landscape reforms

In June 2011, the National Audit Office reported on the system for enforcing consumer law and the Government subsequently made a series of reforms to the consumer landscape. This update report summarises recent changes and sets out the proposed benefits to consumers, businesses and taxpayers as well as the possible risks to be managed.

24 Apr 2014