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Report cover

Driver and Vehicle Licensing Agency Appropriation Accounts 2000-2001

“I am pleased that the DVLA has been able to implement these substantial changes to the vehicle excise duty regime with minimum disruption to the motoring public. I commend the agency’s staff for their efforts in processing well over one million applications for rebates of duty from hauliers and private motorists in just a few months, without jeopardising the achievement of the agency’s other key strategic targets.”

Published:
20 Feb 2002
Report cover showing a royal helicopter

Royal Travel by Air and Rail

In the three years since the Royal Household took over responsibility for managing its own air and rail travel, the cost of such travel has reduced by two thirds. However, as a result of the National Audit Office’s enquiries, the basis of charging by the Ministry of Defence for royal use of the RAF’s 32 … Read more

Published:
22 Jun 2001
Report cover showing Eurostar trains at Waterloo station

Department of the Environment, Transport and the Regions: The Channel Tunnel Rail Link

“It is apparent that, faced with a range of complex issues, the Department handled negotiations with LCR in a competent manner. The financing of the restructured project is fundamentally different to that envisaged in 1996, and so is the distribution of risks between the various parties now involved. There are a number of important lessons here for future PPPs, along with some specific points for the Department”.

Published:
28 Mar 2001
Report cover showing a ship at sea

Ship Surveys and Inspections

“The Maritime and Coastguard Agency has a vital job to do in ensuring the high safety standards of UK-registered vessels and an often difficult job in seeking to raise the standards of foreign vessels visiting the UK. My report shows that the Agency generally carries out its role very well, but that there are steps it could take to make its surveys and inspections of vessels more effective.”

Published:
23 Mar 2001

Driver and Vehicle Licensing Agency (DVLA) Appropriation Accounts 1999-2000

“I am concerned at the significant delays in achieving the final implementation of this database system by the dvla, particularly as its predecessor was known not to be millennium-compliant. The agency took a high-risk but necessary decision to implement the final phases in October 1999, before system testing was fully completed. In doing so, they avoided the breakdown of a key customer service to both enforcement agencies and the public.”

The report also comments positively on other aspects of the DVLA’s operations.

Published:
14 Feb 2001

CandAG’s Report on Accounts: Driver and Vehicle Licensing Agency (DVLA) Appropriation Accounts 1999-2000

“I am concerned at the significant delays in achieving the final implementation of this database system by the dvla, particularly as its predecessor was known not to be millennium-compliant. The agency took a high-risk but necessary decision to implement the final phases in October 1999, before system testing was fully completed. In doing so, they avoided the breakdown of a key customer service to both enforcement agencies and the public.”

The report also comments positively on other aspects of the DVLA’s operations.

Published:
1 Feb 2001
Report cover showing the top of a crane

Modernising Construction

“With Government plans to increase infrastructure spending to £19 billion over the next three years, the need for widespread implementation of good practice now has a greater degree of urgency.

“This report highlights the urgent need for change in the procurement and management of new construction, refurbishment and repair and maintenance. The problems of the construction industry have been well described in the many reports on the industry, the solutions to many of these problems have been identified – there is now no excuse for not getting it right.

“I hope that my report will provide encouragement to those in the construction industry and their clients who are already changing and motivation to those who are finding the challenge more difficult.”

The Office of Government Commerce, the Treasury and the Department of the Environment, Transport and the Regions welcomed the NAO report for providing very real encouragement to those who were already working to change their construction practices.

Published:
11 Jan 2001
Report cover showing a train at a platform

Action to Improve Passenger Rail Services

Sir John Bourn, head of the National Audit Office, told Parliament today that the Shadow Strategic Rail Authority (SSRA) and its predecessor organisation, the Office of Passenger Rail Franchising (OPRAF), had taken action where possible to remedy underperformance by passenger train operators but that the present franchise arrangements could be improved to secure better performance. … Read more

Published:
3 Aug 2000