“I am concerned at the significant delays in achieving the final implementation of this database system by the dvla, particularly as its predecessor was known not to be millennium-compliant. The agency took a high-risk but necessary decision to implement the final phases in October 1999, before system testing was fully completed. In doing so, they avoided the breakdown of a key customer service to both enforcement agencies and the public.”
The report also comments positively on other aspects of the DVLA’s operations.
14 Feb 2001