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  2. Public service markets: Putting things right when they go wrong

    Report Value for money

    Published on:

    Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.

  4. Citizens Advice Bureau consumer service cases

    Report Interactive visualisation

    Published on:

    Last updated – 14 December 2016 Introduction The Citizens Advice Consumer Service (formerly known as Consumer Direct) is a national telephone helpline for people that need assistance with consumer problems or want to record a complaint. The service is provided to consumers in Great Britain by Citizens Advice and Citizens Advice Scotland. In 2015-16 the […]

  5. Securing strategic leadership for the learning and skills sector in England

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported today that the frameworks that the Department for Education and Skills and the Learning and Skills Council have developed and put in place to plan and monitor the further education sector are likely to support systematic planning and provide reasonable assurance. As the frameworks develop, […]

  6. Progress report on the Regional Growth Fund

    Report Value for money

    Published on:

    Improvements have been made to the running of the Regional Growth Fund, but there is still a significant amount of public money to allocate through the Fund.

  8. Exploiting the UK brand overseas

    Report Value for money

    Published on:

    The GREAT campaign enables government organisations to adopt consistent and effective brand management. To date, Cabinet Office has reported a return of £1.2 billion on its £113.5 million GREAT campaign investment. This is based on anticipated as well as actual expenditure by business, tourists and students.

  9. Gift Aid and reliefs on donations

    Report Value for money

    Published on:

    HMRC and the Treasury do not know if incentives designed to increase charitable giving, at a cost to the taxpayer of £940 million in 2012-13, have resulted in more income for charities.

  10. Fraud and Error Stocktake

    Insight Good practice guides

    Published on:

    The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.

  12. Achieving net zero

    Press release

    Published on:

    This report applies experience from auditing cross-government challenges to highlight the risks government needs to manage to achieve net zero.

  14. Care Act first-phase reforms

    Report Value for money

    Published on:

    The first phase of the Care Act has been implemented well, but this places new responsibilities on local authorities whose core funding is being significantly reduced.

  15. Local government new burdens

    Report Value for money

    Published on:

    The Department for Communities and Local Government has taken steps since November 2014 to improve its understanding of new burdens on local authorities.

  16. Care Quality Commission

    Report Value for money

    Published on:

    The CQC, the independent regulator of health and adult social care in England, has made substantial progress but needs to recruit and train staff and build a new organisational culture.

  20. Using alternatives to regulation to achieve policy objectives

    Report Value for money

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    There are some good examples across government of alternatives to regulation being used to achieve policy objectives. However more needs to done to share these examples to highlight when alternatives are most likely to work and how they should be designed.