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Report cover showing cars waiting

A5 Queue relocation in Dunstable

‘The residents and workers of Dunstable were led to expect reduced congestion and improved air quality, and so were naturally disappointed when these did not materialize. I encourage the Highways Agency to learn from this and do more to keep local communities informed about schemes, their progress and their likely effects.’

Published:
28 Apr 2006
Report cover showing a train at a platform

Action to Improve Passenger Rail Services

Sir John Bourn, head of the National Audit Office, told Parliament today that the Shadow Strategic Rail Authority (SSRA) and its predecessor organisation, the Office of Passenger Rail Franchising (OPRAF), had taken action where possible to remedy underperformance by passenger train operators but that the present franchise arrangements could be improved to secure better performance. … Read more

Published:
3 Aug 2000

CandAG’s Report on Accounts: Driver and Vehicle Licensing Agency (DVLA) Appropriation Accounts 1999-2000

“I am concerned at the significant delays in achieving the final implementation of this database system by the dvla, particularly as its predecessor was known not to be millennium-compliant. The agency took a high-risk but necessary decision to implement the final phases in October 1999, before system testing was fully completed. In doing so, they avoided the breakdown of a key customer service to both enforcement agencies and the public.”

The report also comments positively on other aspects of the DVLA’s operations.

Published:
1 Feb 2001
Train in platform

Confirmed impacts: Developing the capability needed to deliver the rail strategy

This impacts case study shows how our reports pointing to the need for Department for Transport staff to improve their skills in managing complex procurements helped DfT to develop a Commercial Capability Strategy, increase leadership training and create a network for sharing advice.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF

Published:
14 Oct 2015
Railway

Confirmed impacts: Helping government to learn from past rail infrastructure programmes

This impacts case study shows how our identification of lessons from past rail infrastructure programmes regarding aspects such as planning, monitoring and financing, has helped the Department for Transport apply these lessons, including in the HS2 programme.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

Published:
14 Oct 2015