Search results for 'Work, welfare and pensions'

Showing 1 - 20 of 217 results

  1. Progress in implementing Universal Credit

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    One in five people on Tax Credits who were invited to move to Universal Credit (UC) did not then claim UC and had their benefits stopped.

  2. DWP customer service 

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    DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.

  3. Department for Work and Pensions 2022-23

    Overview Departmental overview

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    This guide summarises information and insights gained from our examinations of DWP and related bodies and DWP’s annual report and accounts.

  4. HMRC customer service

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    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  5. Investigation into supported housing

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    Report summarising the National Audit Office’s (NAO) investigation into the provision of supported housing in England.

  6. The Restart scheme for long‑term unemployed people

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    The Department for Work and Pensions (DWP) set up the Restart scheme to help people made unemployed by the COVID-19 pandemic. This report considers the performance of the scheme so far.

  7. Employment support

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    This briefing presents information on how DWP supports people into work, and the challenges it may face in delivering support.