Lessons learned: Improving operational capability to provide better customer services
Summer 2025This upcoming NAO report will bring together findings on operational capability and provide insights on providing better services.
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Showing 21 - 40 of 4070 results
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Good practice in annual reporting
Published on:This interactive guide sets out good practice principles for annual reporting with examples from public sector organisations.
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NAO Strategy 2025-2030 | Trust, Value, Impact
Published on:Over the next five years the NAO will continue to play a critical role supporting Parliament scrutinise how effectively government spends public money.
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Our new Executive Directors
Published on:We are delighted to announce that Verity Prime and Laura Lucking have joined the NAO as our new Executive Directors, as a job-share.
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Increasingly complex tax system burdens government and business with billions in admin costs
Published on:An increasingly complex tax system is burdening government and business with billions in admin costs and rising.
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The administrative cost of the tax system
Published on:An increasingly complex tax system is burdening government and business with billions in admin costs.
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Cabinet Office 2023-24
Published on:The Cabinet Office spends approximately £1 billion each year. This report summarises insights from our examinations of the Cabinet Office.
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Estimating and reporting fraud and error in annual reports and accounts
Published on:We estimate that fraud and error cost the taxpayer between £55 billion to £81 billion in 2023-24. Only a fraction of this is detected and known about. To tackle this, public bodies need to know how much fraud and error they face and where it is. Our good practice guide on estimating and reporting fraud […]
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Innovation key to realising “immense opportunities” for productivity and resilience gains in public services, NAO head to say in annual speech
Published on:The head of the NAO’s annual speech will focus on the challenges of rising demand for public services and stretched resources.
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Innovation key to unlocking gains in productivity and resilience
Published on:In his annual speech in Parliament, Gareth Davies, head of the NAO, championed effective innovation as a way to tackle the ongoing challenge of rising demand for stretched public services.
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Government’s efforts to address violence against women and girls have not yet improved outcomes for victims
Published on:This report examines efforts to address gender based violence, to support the government’s target to halve violence against women and girls.
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Tackling violence against women and girls
Published on:This report examines efforts to address gender based violence, to support government’s target to halve violence against women and girls.
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Spending watchdog issues qualified opinion on Department for Business and Trade accounts
Published on:Gareth Davies, the head of the NAO, has qualified his audit opinion on DBT’s 2023-24 financial statements.
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Department for Business and Trade Annual Report and Accounts 2023-24
Published on:Gareth Davies, the head of the NAO, has qualified his audit opinion on DBT’s 2023-24 financial statements.
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Cyber threat to UK government is severe and advancing quickly, spending watchdog finds
Published on:The cyber threat to UK government is severe; government must act now to protect its own operations and key public services.
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Government cyber resilience
Published on:The cyber threat to UK government is severe; government must act now to protect its own operations and key public services.
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Administration of Welsh income tax 2023-24
Published on:This report covers HMRC’s calculation of the 2022-23 income tax revenue for Wales (the outturn) and the provisional estimate for 2023-24.
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Government building maintenance backlog is at least £49 billion, spending watchdog says
Published on:The public spending watchdog has estimated that the government’s maintenance backlog is at least £49 billion.
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Maintaining public service facilities
Published on:The public spending watchdog has estimated that the government’s maintenance backlog is at least £49 billion.
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Local bus services in England
Summer 2025This report examines if the Department for Transport has delivered value for money from its support to local bus services outside of London.