Regulating to protect consumers: Utilities, communications and financial services markets
Published on:This report assesses how well Ofwat, Ofgem, Ofcom and the FCA measure and report their performance in protecting consumer interests.
This report assesses how well Ofwat, Ofgem, Ofcom and the FCA measure and report their performance in protecting consumer interests.
Our responses to previous Freedom of Information (FOI) requests, showing the types of information we can and cannot disclose.
This report examines the extent to which the UK’s product safety regime protects consumers from harm, focusing on the OPSS.
This report examines how effectively Ofgem has used electricity network price controls to protect consumers and achieve government’s environmental goals.
Government is taking longer than it should to appoint non-executive directors (NEDs) to public positions, and these delays can leave gaps on boards, creating risks to governance, and reducing the number of high-quality candidates.
We will review previous reports to consider the critical success factors that government needs to secure value for money as it delivers its net zero and environmental targets.
The NAO is publishing a suite of short guides for the new Parliament, one for each government department and a selection of cross-government issues, to assist House of Commons select committees and members of Parliament.
This report sets out the facts about the government’s support of shale gas development in England.
This report sets out the challenges facing the water industry in England and assesses how Defra is tackling them.
This report examines the effectiveness of regulations to ensure that food is safe and is what it says it is.
Although the Commission has improved as an organisation, it needs to overcome some persistent issues with the timeliness of some of its regulation activities if it is to sustain further improvement.
Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
This report examines the Nuclear Decommissioning Authority’s management of the renegotiated contract in place with Cavendish Fluor Partnership.
This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.
This statement looks at how accessible our websites are, what we’re doing to improve, and what to do if you have any issues.
This report assesses whether the BBC is on track to deliver value to its users from its digital transformation.
This report examines the Department for Business, Energy & Industrial Strategy’s progress in rolling out smart meters.
This investigation examines the British Steel Pension Scheme.
It is unclear whether a government programme to expand 4G coverage to 95% of the UK landmass by December 2025 will be delivered on time.
The number of heat pump installations by December 2023 was less than half of planned projections; uncertainty regarding the role of hydrogen in home heating is hampering investment and effective planning.