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  2. Improving services is a team game

    Insight Opinion

    Published on:

    Imagine being asked to design and provide a service that meets the needs of everyone in your street. This crossed my mind when the borough where I live in London became a surge testing location for coronavirus. For me that means producing a service that works for Margaret and David, the retired couple that have […]

  3. A Short Guide to the Cabinet Office

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

  5. A Short Guide to HM Treasury

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

  6. Care Act first-phase reforms

    Report Value for money

    Published on:

    The first phase of the Care Act has been implemented well, but this places new responsibilities on local authorities whose core funding is being significantly reduced.

  7. Public service markets: Putting things right when they go wrong

    Report Value for money

    Published on:

    Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.

  8. A Short Guide to HM Revenue & Customs

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

  9. A Short Guide to the Department of Health

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

  10. A Short Guide to the Ministry of Defence

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

  11. A Short Guide to the Home Office

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

  13. Managing the impact of Housing Benefit reform

    Report Value for money

    Published on:

    DWP is working to manage the introduction of the housing benefit reforms and has a critical role to play in anticipating adverse consequences.

  16. Managing flood risk

    Report Value for money

    Published on:

    This report evaluates whether government’s approach to managing the risks of flooding and coastal erosion is achieving value for money.

  18. Asylum accommodation and support

    Report Value for money

    Published on:

    This report examines the government’s replacement of the COMPASS contracts for accommodation and support for asylum seekers.