One in five people on Tax Credits who were invited to move to Universal Credit (UC) did not then claim UC and had their benefits stopped, according to a new report by the National Audit Office (NAO). The coalition government proposed UC in 2010 to replace six means-tested benefits for working-age households.1 DWP estimates that […]
A major HMRC programme to improve the way it tackles evasion delivered £4.32 billion of additional tax yield, reduced staff numbers and improved compliance work. However the Department is not yet exploiting the full potential of its new systems.
HMRC’s renewed strategy for dealing with alcohol duty fraud is a significant improvement on the previous strategy. However, the Department needs a reliable estimate of the tax gaps for beer and wine; and to tackle successfully the illicit diversion of duty-unpaid alcohol back into the UK market.
The programme to increase online filing of tax returns has made significant progress, but HMRC needs a better understanding of the benefits and costs to customers and how its online filing costs compare to those for paper returns.
HMRC’s flagship tax transformation programme is now expected to cost five times the original forecast in 2016 (in real terms) following repeated delays.
HM Revenue and Customs will have to make sure its staff have the right skills if the Department is to succeed in cutting its running costs by 25 per cent by 2014-2015 and bringing in each year an extra £7 billion of tax revenue.
The Whole of Government Accounts provide a unique perspective owing to their reach and approach to measuring the government’s financial performance and position.
DCLG has made good progress in its design of 100% local business rates retention but faces a challenging timescale for delivery.
This privacy statement explains how the Comptroller and Auditor General (C&AG) and the National Audit Office (NAO) use and protect any data they hold about you. This statement also summarises your rights in relation to that data.
Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.
This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on HM Revenue & Customs during 2010-2011.
This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.
Despite some welcome improvements, HMRC’s performance in answering calls from the public is poor value for money.
HMRC faces a significant challenge in securing a £1.6 billion reduction in running costs over the next four years, at the same time as increasing tax revenues, improving customer service and achieving reductions in welfare payments.
The Digital Services Tax has raised more revenue than forecast by the Government and increased the amount of UK tax paid by big digital companies. HMRC’s compliance work is ongoing and it has yet to identify any non-compliance among business groups, according to a report by the National Audit Office.
The NAO has published its report on the 2010-11 accounts of HM Revenue and Customs.
This examines the extent to which HMRC is well-placed to manage its compliance work following the pandemic, including future risks and challenges.
HMRC’s civil investigations directorates, which examine serious cases of suspected tax evasion, have generated increasing returns from their work, while reducing resources. However, there is scope for them to achieve more.
Most public bodies do not know how much fraud they face and cannot demonstrate that they have the correct level of counter fraud resources, according to the National Audit Office.
Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is […]