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  3. HM Revenue and Customs: Progress on reducing costs

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    In 2011-12 HMRC maintained its performance while reducing staff and spending but it is too early to tell what the long-term impact of cost reduction will be.

  4. One in five legacy benefit claimants not switching to Universal Credit

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    One in five people on Tax Credits who were invited to move to Universal Credit (UC) did not then claim UC and had their benefits stopped, according to a new report by the National Audit Office (NAO). The coalition government proposed UC in 2010 to replace six means-tested benefits for working-age households.1 DWP estimates that […]

  5. The expansion of online filing of tax returns

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    The programme to increase online filing of tax returns has made significant progress, but HMRC needs a better understanding of the benefits and costs to customers and how its online filing costs compare to those for paper returns.

  7. HMRC The compliance and enforcement programme

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    A major HMRC programme to improve the way it tackles evasion delivered £4.32 billion of additional tax yield, reduced staff numbers and improved compliance work. However the Department is not yet exploiting the full potential of its new systems.

  8. HM Revenue and Customs Renewed Alcohol Strategy: A progress report

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    HMRC’s renewed strategy for dealing with alcohol duty fraud is a significant improvement on the previous strategy. However, the Department needs a reliable estimate of the tax gaps for beer and wine; and to tackle successfully the illicit diversion of duty-unpaid alcohol back into the UK market.

  9. Progress with Making Tax Digital

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    HMRC’s flagship tax transformation programme is now expected to cost five times the original forecast in 2016 (in real terms) following repeated delays.

  13. Core skills at HM Revenue and Customs

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    HM Revenue and Customs will have to make sure its staff have the right skills if the Department is to succeed in cutting its running costs by 25 per cent by 2014-2015 and bringing in each year an extra £7 billion of tax revenue.

  15. Reducing Costs in HM Revenue & Customs

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    HMRC faces a significant challenge in securing a £1.6 billion reduction in running costs over the next four years, at the same time as increasing tax revenues, improving customer service and achieving reductions in welfare payments.

  17. The Motability scheme

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    This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.

  18. Managing civil tax investigations

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    HMRC’s civil investigations directorates, which examine serious cases of suspected tax evasion, have generated increasing returns from their work, while reducing resources. However, there is scope for them to achieve more.

  20. Investigation into the Digital Services Tax

    Press release

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    The Digital Services Tax has raised more revenue than forecast by the Government and increased the amount of UK tax paid by big digital companies. HMRC’s compliance work is ongoing and it has yet to identify any non-compliance among business groups, according to a report by the National Audit Office.