Search results for 'Tax'

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  1. Privacy statement

    This privacy statement explains how the Comptroller and Auditor General (C&AG) and the National Audit Office (NAO) use and protect any data they hold about you. This statement also summarises your rights in relation to that data.

  3. Managing tax compliance following the pandemic

    Press release

    Published on:

    This examines the extent to which HMRC is well-placed to manage its compliance work following the pandemic, including future risks and challenges.

  4. Tackling fraud and corruption against government

    Press release

    Published on:

    Most public bodies do not know how much fraud they face and cannot demonstrate that they have the correct level of counter fraud resources, according to the National Audit Office.

  5. Right data, right place, right time

    Insight Opinion

    Published on:

    Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is […]

  6. HM Revenue & Customs: Engaging with tax agents

    Report Value for money

    Published on:

    HMRC might be able to increase tax revenues by providing more support to professional tax agents, third parties paid by taxpayers to act on their behalf in their dealings with the Department.

  7. Investigation into Child Trust Funds

    Press release

    Published on:

    This report looks at tax-free savings accounts for 6.3 million children born between 2002 and 2011, into which the government paid £2bn.

  8. Financial sustainability of local authorities 2018

    Report Value for money

    Published on:

    This report reviews developments in the sector and examines whether the Department, along with other departments with responsibility for local services, understands the impact of funding reductions on the financial and service sustainability of local authorities.

  12. PaceSetter: HMRC’s programme to improve business operations

    Report Value for money

    Published on:

    PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.

  13. Whole of Government Accounts 2016-2017

    Report Interactive visualisation

    Published on:

    The Whole of Government Accounts (WGA) are the consolidated financial statements for the whole of the UK public sector, showing what the UK Government spends and receives, and what it owns and owes.

    This is an interactive visualisation of the financial information contained within the Whole of Government accounts published over the last five years

  15. Short guide to the NAO’s work on HM Revenue & Customs

    Overview Short guide

    Published on:

    This short guide is one of 17 we have produced covering our work on each major government department. It summarises our work on HM Revenue & Customs during the last Parliament.

  16. Local government in 2019: a pivotal year

    Insight Opinion

    Published on:

    2019 will be a pivotal year for local government in England. Numerous difficult and open-ended questions need rapid resolution, at a time when government focus and capacity is directed elsewhere. Drawing on a number of our recent reports, here I explore some of the challenges facing the sector, from budget cuts and growing social care […]

  17. HM Revenue and Customs: Handling telephone enquiries

    Report Value for money

    Published on:

    HM Revenue and Customs’ performance in answering telephone calls in 2008-09 was well below its own targets and industry standards, the National Audit Office has reported today. In its Customer Contact Directorate, which answers 95 per cent of calls to the Department’s contact centres, only 57 per cent of 103 million call attempts were answered, compared […]

  19. HM Revenue & Customs 2020-21 Accounts

    Press release

    Published on:

    Gareth Davies, the Comptroller and Auditor General of the National Audit Office, has reported on the 2020-21 accounts of HM Revenue & Customs.