Search results for 'Work, welfare and pensions'

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  2. Employment support: The Kickstart Scheme

    Press release

    Published on:

    This report examines how well DWP’s Kickstart scheme was implemented, and whether it is having the intended positive impact.

  4. Employment support

    Press release

    Published on:

    This briefing presents information on how DWP supports people into work, and the challenges it may face in delivering support.

  5. Department for Work and Pensions Resource Accounts 2005-2006

    Report Financial audit

    Published on:

    Head of the National Audit Office Sir John Bourn has today reported to Parliament that he is qualifying his opinion on the accounts of the Department for Work and Pensions. This is because of substantial levels of estimated losses from fraud and error in benefit payments and material uncertainties about the level of debt resulting […]

  7. Sustainable employment: supporting people to stay in work and advance

    Report Value for money

    Published on:

    Government-led initiatives to help unemployed people find work are having a real impact. Programmes such as the New Deal have helped reduce the number of people on benefit, and the average length of claims. However, too many people still do not stay in work once they have found it and more now needs to be […]

  10. Department of Work and Pensions: delivering effective services through contact centres

    Report Value for money

    Published on:

    The Department for Work and Pensions has made significant progress in delivering services through contact centres so that they are delivering improvements in value for money, but needs to continue to tackle a variety of barriers to exploit their full potential, according to a National Audit Office report published today. The Department’s 60 contact centres […]

  11. Universal Credit advances fraud

    Press release

    Published on:

    This report outlines the extent of Universal Credit advances fraud and the DWP’s actions to detect, recover and prevent it.

  12. International benchmark of fraud and error in social security systems

    Report Value for money

    Published on:

    The UK has levels of social security fraud and error which are similar to those in comparable countries, but the Department for Work and Pensions has a better understanding than other nations of the problems and is doing more to tackle them. A report by the National Audit Office, based on research carried out by […]

  13. Dealing with the complexity of the benefits system

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported today on the complexity of the benefits system, which he considers is one of the most important issues affecting the performance of the Department for Work and Pensions. According to the report to Parliament, tackling the problems associated with a complex system requires a systematic […]

  14. Department for Work and Pensions Resource Accounts 2004-2005

    Report Financial audit

    Published on:

    The Department for Work and Pensions (DWP) has made progress in improving the design of some leaflets but could go further to make them easier for the public to understand and get hold of, according to a National Audit Office report published today. The report also found that the DWP could improve how it checks […]

  16. Public Service Pensions

    Press release

    Published on:

    This report outlines how the public service pensions landscape has changed since the Hutton Review and highlights future challenges.

  17. Northern Ireland National Insurance Fund Account 2003-04

    Report Financial audit

    Published on:

    The Northern Ireland Department for Social Development has succeeded in significantly cutting the estimated amount of benefits paid incorrectly because of errors by officials. The Department estimates that, for benefits paid in 2003-04, overpayments and underpayments amounted to £13.4 million and £5.0 million respectively – down from £51.9 million and £5.5 million in 2002-03. However, […]

  18. Jobcentre Plus: Delivering effective services through Personal Advisers

    Report Value for money

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    Jobcentre Plus personal advisers provide an effective and highly valued service in helping people looking for work. There are over 9,000 personal advisers who conducted 10.8 million interviews last year with people looking for work. The feedback from those they help is positive and suggests they are an effective method of support in helping people […]

  19. Department for Work and Pensions Resource Accounts 2003-2004

    Report Financial audit

    Published on:

    Head of the NAO Sir John Bourn reported to Parliament today that he has qualified his opinion on the accounts of the Department for Work and Pensions. This is because of substantial levels of estimated losses from fraud and error in benefit expenditure, a significant limitation in the evidence made available to the NAO during […]

  20. Getting it right, putting it right – Improving decision-making and appeals in social security benefits

    Report Value for money

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    Following reforms to decision-making and the appeal process in social security benefits, introduced in 1999 by the Department for Work and Pensions, the number of appeals against decisions has fallen overall by around 15 per cent and waiting times for appeal hearings have been cut. Since the reforms, decision-making performance for some benefits, but not […]