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How to improve operational services

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Insight Good practice guides

People and operations

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Improving operational delivery in government

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Insight Good practice guides

People and operations

Whistleblowing in the civil service

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People and operations

Civil service workforce: Recruitment, pay and performance management

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Workforce

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Civil service leadership capability

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People and operations

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Leadership development in the civil service

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People and operations

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Managing FCDO’s overseas estate

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Property and estates

Lessons learned: Government’s use of external consultants

Autumn 2025

Work in progress

People and operations

Lessons learned: Improving operational capability to provide better customer services

Summer 2025

Work in progress

Operations and process management

Maintaining public service facilities

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Property and estates

Financial management in government: allocating resources

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Insight Good practice guides

Commercial and financial management

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Making public money work harder

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Insight Lessons learned

Commercial and financial management

DWP customer service 

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Work, welfare and pensions

HMRC customer service

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Project and service delivery

NHS England’s modelling for the Long Term Workforce Plan

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NHS

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