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  1. Improving Broadband

    Report Value for money

    Published on:

    This report considers what the Superfast Broadband Programme has delivered and the lessons for government’s roll-out of nationwide gigabit broadband.

  2. Confirmed impacts: Driving a customer service focus at the Education Funding Agency

    Report

    Published on:

    This impacts case study shows how our work led to the Education Funding Agency’s launch of a single change programme to improve its customer service, use of data and business processes, and the skills of its people.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  3. Confirmed impacts: Helping government to learn from past rail infrastructure programmes

    Report

    Published on:

    This impacts case study shows how our identification of lessons from past rail infrastructure programmes regarding aspects such as planning, monitoring and financing, has helped the Department for Transport apply these lessons, including in the HS2 programme.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  5. Managing flood risk

    Report Value for money

    Published on:

    This report evaluates whether government’s approach to managing the risks of flooding and coastal erosion is achieving value for money.

  7. Equality, diversity, and inclusion in the civil service

    Report Value for money

    Published on:

    The civil service must build on the progress it has made in managing equality, diversity and inclusion and place greater emphasis on departments’ valuing and maximizing the contribution of every member of their staff. This is more likely to deliver the business benefits than solely a focus on levels of representation of groups with ‘protected characteristics’.

  9. What should we ask ourselves to break the cycle of poor programme performance?

    Insight Opinion

    Published on:

    We are keen to support those responsible for both delivering and overseeing government programmes. In that spirit, we today publish our Framework to review programmes summarising what we ask when auditing major programmes. It draws from our experience of around 200 studies and includes examples of what we have seen. Our work provides insights on […]

  10. Confirmed impacts: Encouraging the effective management of tax reliefs

    Report

    Published on:

    This impacts case study shows how our work on these important policy mechanisms led HM Revenue & Customs and HM Treasury to take action on ensuring tax reliefs are achieving their aims, administered in accordance with risk and are efficient.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  11. Confirmed impacts: Learning from the experience of welfare reform

    Report

    Published on:

    This impacts case study shows how DWP has responded to our reviews of several welfare reform programmes, including by improving financial controls, contract management, and the way it manages its portfolio of change programmes.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  12. Confirmed impacts: Helping Defra to better manage its facilities contract

    Report

    Published on:

    This impacts case study shows how our investigation of a contract in which Defra appeared to have been overcharged gave greater impetus and legitimacy to Defra’s approach to negotiating a settlement.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  13. Right data, right place, right time

    Insight Opinion

    Published on:

    Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is […]

  14. Confirmed impacts: Improving access to finance for SMEs

    Report

    Published on:

    This impacts case study shows how our range of recommendations contributed substantially to the way the British Business Bank was established and works to ensure schemes do improve SMEs’ access to finance.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  15. Confirmed impacts: Shining a spotlight on contract management

    Report

    Published on:

    This impacts case study shows how our work has led to reform of contract management across government, including improved accountability and governance, information management and performance management.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  16. Confirmed impacts: Helping the Department of Health to improve its accounting processes

    Report

    Published on:

    This impacts case study shows how our accounting expertise provided “invaluable” help in improving the strength and efficiency of the massive process of consolidating all the NHS England and other new health bodies’ accounts.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  17. Confirmed impacts: Achieving value for money for the sale of government shares

    Report

    Published on:

    This impacts case study shows how our review of the government’s sale of shares in Royal Mail led to the appointment of an expert panel that made recommendations about the whole system of Initial Public Offerings.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  18. Confirmed impacts: Securing better progress on nuclear decommissioning

    Report

    Published on:

    This impacts case study shows how reports by NAO and PAC resulted in the Nucelar Decommissioning Authority terminating its existing management contract and announcing a new approach, expected to improve management and reduce costs.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  19. Confirmed impacts: Increasing the effectiveness of tax collection

    Report

    Published on:

    This impacts case study shows that HM Revenue & Customs has implemented more than 80% of our 130 recommendations since 2010, leading to significant reduction in tax avoidance and improvements in accountability and governance regarding tax disputes.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  20. Let’s get down to business

    Insight Opinion

    Published on:

    At the National Audit Office, we come across many business cases when looking at government programmes. A strong business case is vital for effective decision making and for successfully delivering intended outcomes. The foundation of a business case is a clear understanding of what success will look like for a programme – the strategic case. […]