In our June 2012 report for the Department for Work and Pensions we recommended ways in which it could strengthen its oversight of the contract.
This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.
Government is continuing to make extensive use of higher rate telephone numbers for customer telephone lines, despite efforts by departments to reduce their use.
Within the programme of improvement already started by HMRC, the NAO helped ensure that, in January 2013, HMRC committed to improving customer service.
This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.
Measures to encourage people to save for retirement are not being managed by Departments with enough coherence or accountability.
The National Audit Office (NAO) has undertaken an efficiency review of the Food Standards Agency’s (FSA) delivery of meat hygiene official controls.
We found that the 2007-2011 Peterborough and Stamford Hospitals NHS Foundation Trust Board’s poor financial management and procurement of an unaffordable PFI scheme had left the Trust in a critical financial position.
This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.
Our report provides assurance to Parliament over the regularity and propriety of the high-value transactions generated by the 4G auction process.
The report details progress by HMRC in stabilising and operating the PAYE service and its progress towards the implementation of its new Real Time Information service. The report also covers HMRC’s performance in tackling VAT fraud, and in reducing error and fraud in personal tax credits.
We recommended that the Department for Communities and Local Government improve its evaluation of the impact of funding changes on local authorities’ financial sustainability.
This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.
The government now accepts the urgent need for a skilled cross-departmental leadership group – but this requires changing the long-standing culture of the Senior Civil Service.
We estimate that the MOD made £253 million of savings on inventory purchases in 2012 as a result of our recommendations.
This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.
Thameslink aims to reduce overcrowding and journey times. Initial progress has been good but a 3 year delay in awarding the train contract puts the 2018 programme deadline at risk.
The file contains all of the impacts of £5,000 or more which contribute to the overall total financial impacts claimed by the NAO of £1,186 million for 2012.
Financial impacts represent our estimate of the financial benefits achieved following implementation of the NAO’s recommendations to government.
Estimates are subject to internal quality assurance review, are agreed with senior management of the audited bodies and are independently validated by our external auditors.
The relocation took place on time and without disruption to broadcasts and should be within budget. But it is too early to judge value for money for licence fee payers.
The NAO believes a review of the New Homes Bonus scheme is essential to ensure the Department understands the substantial financial risks to local authorities.
By operating in a more integrated way, government could reduce inefficiencies in public services and deliver a better service to citizens.
The government’s procurement strategy has led to savings. But, a cultural shift is needed if government is to obtain all the benefits available.
The jobcentre network has coped well in the economic downturn, but must improve performance measures if it is to support claimants effectively.
An NAO review of the Government’s strategy for cyber security indicates that, although at an early stage, activities are already beginning to deliver benefits.
In 2011-12 HMRC maintained its performance while reducing staff and spending but it is too early to tell what the long-term impact of cost reduction will be.