Vulnerable consumers in regulated industries
Published on:Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
We have published this model to provide guidance to Departments on HMT’s and NAO’s expectations of how they should manage their programmes involving PPP and PFI projects.
This report reviews government’s progress in improving the planning and spending framework since we last reported in July 2016.
This report examines whether the BBC has managed E20 in a way that is likely to achieve value for money.
The majority of carers who receive benefits from the Department for Work and Pensions (DWP) are satisfied with the support they receive, worth up to £2 billion a year. The Department is delivering carers’ benefits effectively and has made improvements in processing claims in the last few years. But at least a fifth have difficulties […]
A report by the NAO into government action to tackle problem drug use has concluded that there has been good progress in a number of areas, including an increasing number of problem drug users in effective treatment and an increasing number leaving treatment free from dependency. Without an evaluative framework for the Strategy as a […]
The National Audit Office and the Audit Commission have today called for public bodies to work together much more effectively than they currently do to maximise savings from procurement activities.
This report assesses whether the apprenticeships programme is providing value for money.
Devolution deals to devolve power from central government to local areas in England offer opportunities to stimulate economic growth and reform public services for local users, but the arrangements are untested and government could do more to provide confidence that these deals will achieve the benefits intended
The preparations for the 2012 Olympic and Paralympic Games are going well overall and, despite time pressures, the Olympic Delivery Authority remains on course to deliver its construction programme.
This paper sets out a framework for effective management of staff costs in a challenging environment of cost reduction in public services. It builds on the high level principles set out in the NAO’s short guide to structured cost reduction.
The Department for Business, Energy & Industrial Strategy has not achieved value for money for its £100 million spend on the second competition for government financial support for carbon capture storage.
This investigation looks at the centralisation and performance of national security vetting services.
Whitehall initiatives to revive former coalfield communities have helped to make them more attractive places to live and work but many remain among the most deprived areas in England and opportunities to help train local people and promote local businesses have been missed, the NAO has today reported. The regeneration effort has three strands: the […]
The amount of money being spent by government on external consultants has fallen slightly since 2006-07. However, government is not getting value for money from its use of consultants because it often lacks the information, skills and strategies to manage them effectively.
Amyas Morse, the Comptroller and Auditor General, has today issued a report on the 2015-16 accounts of HM Revenue & Customs.
This report focuses on the arrangements for converting schools to academies. We assess the Department for Education’s approach and the extent of conversion; the robustness, cost and speed of the conversion process; and the availability of sponsors and multi-academy trusts to support schools to convert to academies.
The Emergency Services Network is one of the most technologically advanced systems worldwide and is set to replace the existing emergency services communication system, Airwave. However several risks have been highlighted.
At a cost of £1.47 billion by March 2009, Train to Gain had supported employer-focused training for over one million learners, and had developed a skills brokerage service with which a majority of employers was satisfied. But while Train to Gain has achieved undoubted benefits for employers, the NAO has concluded that over its full […]
The Department of Energy and Climate Change’s Warm Front Scheme to tackle fuel poverty in England helped to improve the energy efficiency of over 635,000 households between June 2005 and March 2008. According to a report by the National Audit Office there were, however, 1.9 million vulnerable households in 2006, so this rate of progress […]