Whistleblowing in the civil service
Published on:Our guide is for people who deal with whistleblowers, investigate concerns or manage whistleblowing processes in government organisations.
Search results for 'Project and service delivery'
Showing 21 - 40 of 247 results
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Use of artificial intelligence in government
Published on:AI presents the government with opportunities to transform public services potentially delivering billions of pounds in productivity savings.
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Investigation into whistleblowing in the civil service
Published on:Whistleblowing arrangements in government require further improvement with slow and inconsistent progress being made by departments and other civil service bodies, a new National Audit Office (NAO) report says.
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A planning and spending framework that enables long-term value for money
Published on:We have drawn on our published work, programme of consultation, and collaboration with officials and stakeholders to provide useful insights.
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Cross-government working: good practice
Published on:This guide aims to support policy and delivery professionals responsible for delivering programmes involving more than one department in delivery.
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Cross-government working: lessons learned
Published on:This report draws on insights from our previous work to set out what effective cross-government working looks like and highlights some of the barriers.
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Civil service workforce: Recruitment, pay and performance management
Published on:Government has opportunities to improve the efficient management of its workforce, including on recruitment, pay and performance management.
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Find a local public body’s audit report
Published on:This map tool map lets you explore where auditors have issued non-standard reports locally in the NHS and local government in England.
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Delivering value from government investment in major projects
Published on:Our report examined how projects achieve value to see what lessons there are for other projects. By value, we mean the difference projects make to citizens, service users or the environment.
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Improving productivity could release tens of billions for government priorities
Published on:In his annual speech in Parliament, Gareth Davies, head of the NAO, said government can provide people with better public services despite the challenging fiscal backdrop.
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Resetting major programmes
Published on:This report uses our experience of auditing programmes to draw together insights to help decision-makers determine whether they should reset a programme and how to increase the chances of a reset succeeding.
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The DECA: Understanding challenges in delivering project objectives
Published on:The Delivery Environment Complexity Analytic (DECA) is a tool developed by the National Audit Office (NAO) to provide a high level overview of the challenges, complexity and risks to delivery of a project, programme, policy or area of work.
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High Speed Two: Euston
Published on:The government should use the two-year pause on new construction work at HS2 Euston to develop a design that is affordable, deliverable and value for money, according to a new National Audit Office report.
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HMRC customer service
Published on:Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.
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Evaluating government spending: an audit framework
Published on:We have prepared this guide to help accounting officers, other senior leaders and policymakers understand how the NAO assesses the robustness of the evaluation arrangements in departments.
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Progress with delivering the Emergency Services Network
Published on:This report describes the Home Office’s progress on delivering the Emergency Services Network programme, and sets out the main risks it faces.
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Progress update: Timeliness of local auditor reporting on local government in England
Published on:This report examines the progress made in improving the timeliness of auditor reporting on English local public bodies’ financial statements. Delays in completing audited accounts can have significant implications for local accountability and the effective management of public money.
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Funding of Coventry City of Culture Trust
Published on:A factual overview of funding provided to the Coventry City of Culture Trust, which became insolvent in March 2023.
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Royal Household spending and accountability
Published on:Our report describes the role of public money in financing the Royal Household and how the funds are used.
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Managing uncertainty: Questions for decision-makers to ask in an uncertain environment
Published on:This good practice guide for policy and delivery professionals helps you work with uncertainty in government programmes