Search results for 'Project and service delivery'

Showing 21 - 40 of 243 results

  1. Cross-government working: good practice

    Insight Good practice guides

    Published on:

    This guide aims to support policy and delivery professionals responsible for delivering programmes involving more than one department in delivery.

  2. Cross-government working: lessons learned

    Insight Lessons learned

    Published on:

    This report draws on insights from our previous work to set out what effective cross-government working looks like and highlights some of the barriers.

  3. High Speed Two: Euston

    Report Value for money

    Published on:

    The government should use the two-year pause on new construction work at HS2 Euston to develop a design that is affordable, deliverable and value for money, according to a new National Audit Office report.

  4. The DECA: Understanding challenges in delivering project objectives

    Insight Good practice guides

    Published on:

    The Delivery Environment Complexity Analytic (DECA) is a tool developed by the National Audit Office (NAO) to provide a high level overview of the challenges, complexity and risks to delivery of a project, programme, policy or area of work.

  5. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  6. Resetting major programmes

    Insight Lessons learned

    Published on:

    This report uses our experience of auditing programmes to draw together insights to help decision-makers determine whether they should reset a programme and how to increase the chances of a reset succeeding.

  7. Funding of Coventry City of Culture Trust

    Report Value for money

    Published on:

    A factual overview of funding provided to the Coventry City of Culture Trust, which became insolvent in March 2023.

  8. Investigation into the UNBOXED festival

    Report Value for money

    Published on:

    An investigation into the UNBOXED festival by the National Audit Office found that audience engagement was lower than originally modelled, although the project was delivered on time and is forecast to be on budget.

  9. Evaluating government spending: an audit framework

    Insight Good practice guides

    Published on:

    We have prepared this guide to help accounting officers, other senior leaders and policymakers understand how the NAO assesses the robustness of the evaluation arrangements in departments.

  10. Making public money work harder

    Insight Lessons learned

    Published on:

    We have used our insights to highlight the biggest opportunities for spending public money more efficiently and effectively.