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  1. Settling large tax disputes

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    Following review by a former tax judge, the NAO concludes that all five settlements were reasonable but there is concern over the settlement processes.

  2. The expansion of online filing of tax returns

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    The programme to increase online filing of tax returns has made significant progress, but HMRC needs a better understanding of the benefits and costs to customers and how its online filing costs compare to those for paper returns.

  3. Managing civil tax investigations

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    HMRC’s civil investigations directorates, which examine serious cases of suspected tax evasion, have generated increasing returns from their work, while reducing resources. However, there is scope for them to achieve more.

  4. HM Revenue & Customs: Engaging with tax agents

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    HMRC might be able to increase tax revenues by providing more support to professional tax agents, third parties paid by taxpayers to act on their behalf in their dealings with the Department.

  5. HM Revenue & Customs: Dealing with the tax obligations of older people

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    Older people are a growing group for HM Revenue & Customs and significant numbers pay too much or too little tax, according to a report released today by the National Audit Office. Errors occur because many people’s tax affairs become more complicated when they reach pension age and HMRC’s systems do not cope well with […]

  6. HM Revenue & Customs: Management of Tax Debt

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    HMRC has improved how it manages debts owed to it by taxpayers, according to a report by the National Audit Office. The amount of money owed has reduced from 4.3 per cent of tax collected in 2005-06 to 3.8 per cent in 2007-08. The age of the direct tax debt has also reduced. Over the […]

  7. Management of large business corporation tax

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    HMRC has made progress in changing the way it deals with Corporation Tax for the largest businesses in the UK, the NAO says today, but there are ways in which it can improve, particularly in focusing on higher amounts of tax at risk. That was the main finding in today’s report to Parliament which recognises […]

  8. HM Revenue & Customs: Accuracy in processing Income Tax

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    Income tax is processed accurately in the majority of cases by HM Revenue & Customs, but errors in processing lead to the wrong amount of tax being paid by around 1 million taxpayers, the NAO says today. In a new report to Parliament, the spending watchdog points out that HMRC accurately calculates the right amount […]

  9. Helping individuals understand and complete their tax forms

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    Making forms and guidance easier to obtain and understand should help to reduce the unintentional errors by taxpayers and result in more accurate tax assessments. A report from the National Audit Office today proposes improvements which build on changes already introduced by HM Revenue & Customs. Taxpayers can obtain forms and guidance from HM Revenue […]

  11. Helping newly registered businesses meet their tax obligations

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    Newly registered businesses are more likely than established businesses to get their tax affairs wrong, but if they are helped to get it right first time they are likely to continue to comply in the future. A report from the National Audit Office today puts forward a series of recommendations to encourage improved compliance by […]

  12. Corporation Tax: Companies managed by HM Revenue and Customs’ Area offices

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    The management of Corporation Tax by HM Revenue and Customs’ Area offices has improved in recent years, according to the National Audit Office. However, the variations in performance across offices offer scope for further savings in the costs of managing the tax and generating additional tax revenue. The Department’s Area offices administer Corporation Tax for […]

  13. Filing of Income Tax Self Assessment Returns

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    The Department has stemmed the fall in the percentage of people filing their tax returns by the deadline, so that just over 90 per cent file their returns by the end of January each year, according to the National Audit Office. However, an estimated £1.1 billion of income tax was outstanding from 1.1 million overdue […]

  15. Inland Revenue: Inheritance Tax

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    The Inland Revenue has in recent years improved the way it checks compliance with Inheritance Tax. It has also done a great deal to reduce the burden on those who have to sort out the tax affairs of an estate when someone dies. Today’s report from head of the NAO Sir John Bourn highlights ways […]

  17. Inland Revenue: Standard Report 2002-2003 – Tax Credits

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    Sir John Bourn, head of the NAO, today published a report on the Inland Revenue’s Resource Account and Trust Statement account of tax and national insurance collected, for the year 2002-2003. Sir John confirmed that overall the Inland Revenue continued to secure an effective check over the assessment, collection and allocation of tax during the […]

  18. Inland Revenue: Income Tax Self Assessment

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    The self assessment system introduced by the Inland Revenue five years ago has improved the administration of income tax, according to the National Audit Office. A report to Parliament today by head of the NAO Sir John Bourn focuses on the Inland Revenue’s progress in three areas: identifying potential taxpayers; getting in tax returns; and […]

  19. Inland Revenue: Petroleum Revenue Tax

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    The Inland Revenue’s administration of petroleum revenue tax – tax on the profits from production of North Sea oil and gas – is generally effective according to a report to Parliament today by head of the National Audit Office, Sir John Bourn. The National Audit Office report on the Inland Revenue’s management of petroleum revenue […]