Efficiency and reform in government corporate functions through shared service centres
Published on:By creating complex shared services over-tailored to individual departments, government has increased costs rather than made savings.
By creating complex shared services over-tailored to individual departments, government has increased costs rather than made savings.
In this report, we assess the value for money of the Department for Work and Pensions’ introduction of Universal Credit.
This report examines Department for International Trade (DIT) and UK Export Finance (UKEF) progress and performance in supporting UK exports.
This report examines Defra’s approach to developing the Future Farming and Countryside Programme.
There are major risks the Department of Energy and Climate Change must address to achieve value for money from its £11.3 billion national programme to install ‘smart’ electricity and gas meters in all homes and smaller non-domestic premises in Great Britain from 2014 to 2019.
DFID is successfully reaching particularly poor people with transfers, but needs to focus more on how cost-effectively they are delivered.
This report examines whether the Department for Education is supporting disadvantaged families effectively through free early education and childcare entitlements.
This investigation sets out the decision-making process, leading to the July 2017 announcement of the cancellation of three rail electrification projects: the Midland Main Line north of Kettering (to Nottingham and Sheffield); the Great Western Main Line between Cardiff and Swansea; and the Lakes Line between Oxenholme and Windermere.
The Department for Education has made progress against many of its objectives in delivering the free entitlement to early education, but it must address variations in take-up, quality of provision and the impact on attainment in later years if it is to achieve value for money.
The National Audit Office (NAO) has undertaken an efficiency review of the Food Standards Agency’s (FSA) delivery of meat hygiene official controls.
The Government’s ability to show that its spending decisions represent the best value for money is being hindered by the patchy availability of good information.
The implementation of a project to create a centre to streamline back-office functions for the seven research councils has so far not been good value for money and there is a risk that the councils may not recover their investment.
The BBC’s approach to the early stages of its Digital Media Initiative (DMI) was disappointing and did not achieve value for money. However, since taking the Programme back in house, delivery of the system has progressed well, with users responding positively.
This report evaluates whether government’s approach to managing the risks of flooding and coastal erosion is achieving value for money.
This report is a broad review of the BBC’s approach to pay.
This investigation sets out facts about penalty charge notices and how the NHS supports vulnerable people to navigate the system.
The Comptroller & Auditor General , Gareth Davies, has qualified his opinion on the regularity of HMRC’s 2018-19 Resource Accounts.
The report details progress by HMRC in stabilising and operating the PAYE service and its progress towards the implementation of its new Real Time Information service. The report also covers HMRC’s performance in tackling VAT fraud, and in reducing error and fraud in personal tax credits.
The Home Office has improved the financial management of its core business but strengths at the centre are not being demonstrated in its ‘change programmes’.
Fraudsters sometimes use the names of National Audit Office (NAO) staff, including the NAO Chair, the head of the NAO the Comptroller & Auditor General (C&AG), or derivatives of “National Audit Office”, in an attempt to defraud people. They may also use our address on their letters to try and trick you: One e-mail scam […]