In a report published today, the National Audit Office has found that the Post Office Network Change Programme has largely met its targets and complied with the undertakings given by the Department for Business, Enterprise and Regulatory Reform. However, the implementation of some of the new Outreach services, planned for 500 locations where conventional post […]
The National Audit Office has reported today that Government departments and local health and social care organisations do not have enough information on numbers of adults with autism. They also lack a full understanding and awareness of the condition, limiting their ability to plan and deliver services effectively. Autism, which includes Asperger syndrome, is a […]
Today the National Audit Office has reported that the Department for Work and Pensions increased recoveries of benefit overpayments from £180 million in 2005-06 to £272 million in 2007-08, and preliminary results suggest that the Department has achieved its recovery target of £279 million for 2008-09. But recoveries are not keeping pace with the rate […]
A National Audit Office report has found that government has strengthened its drive to purchase more environmentally sustainable goods and services. In 2005 the government set a target to be recognised by 2009 as one of the leaders in the EU in sustainable procurement. However a number of departments are not yet on course to […]
A National Audit Office report on UK Trade & Investment (UKTI) has found that, three years into its five-year strategy to deliver improved support to UK exporters, it is close to meeting most of its performance targets. UKTI lacks, however, sufficiently robust measures of the costs of delivering its individual services. Without such information it […]
Red Dragon – a project by the Ministry of Defence (MOD), Welsh Assembly Government and the then Welsh Development Agency (the Welsh Authorities) to provide modern aviation repair facilities at St Athan, South Wales – has cost the taxpayer around £113 million, although it was meant to have saved MOD money and protected jobs in […]
Government faces increasing pressure to do more with fewer financial resources and, with challenges such as climate change and an ageing population, will require innovation in public services. Since 2006, when the National Audit Office last reported to Parliament on innovation in central government, departments have started to implement some of the report’s recommendations and […]
An initiative, begun in 2004, by the National Offender Management Service to build a single offender management IT system for the prison and probation services has not delivered value for money. A National Audit Office investigation found the project had been hampered by poor management leading to a three-year delay, a doubling in project costs […]
The majority of carers who receive benefits from the Department for Work and Pensions (DWP) are satisfied with the support they receive, worth up to £2 billion a year. The Department is delivering carers’ benefits effectively and has made improvements in processing claims in the last few years. But at least a fifth have difficulties […]
The NAO review looked at what the BBC is doing to maximise the efficiency of radio production across its Network and Nations radio stations, focusing on the use of cost comparisons for similar programme types within the BBC stations and with commercial competitors, the BBC’s efficiency plans and the BBC’s assessment of the impact of efficiency initiatives on performance.
The Department of Energy and Climate Change’s Warm Front Scheme to tackle fuel poverty in England helped to improve the energy efficiency of over 635,000 households between June 2005 and March 2008. According to a report by the National Audit Office there were, however, 1.9 million vulnerable households in 2006, so this rate of progress […]
Government is committed to conducting formal impact assessments of the need for and likely impact of new regulations. A National Audit Office report has found that scrutiny of proposed legislation is strengthening and that the standard is better than it was, but one fifth of assessments still did not include any quantified data to assess […]
According to a National Audit Office report, the NHS has successfully transferred 1.1 million NHS employees on to a new simplified pay system. Given the scale of the NHS this was a substantial task which the NHS, in partnership with the trade unions, achieved in a short timescale. There are some examples of NHS trusts […]
HMRC has improved how it manages debts owed to it by taxpayers, according to a report by the National Audit Office. The amount of money owed has reduced from 4.3 per cent of tax collected in 2005-06 to 3.8 per cent in 2007-08. The age of the direct tax debt has also reduced. Over the […]
This briefing has been prepared for the Treasury Select Committee (the Committee) to provide an overview of the work and performance of HM Treasury in the financial year 2007-08 and subsequent months. This briefing focuses upon the Treasury’s internal management and its financial position as a department in its own right.
The Prison Service has made significant progress in the way it manages its buying of goods and services such as food, clothing and utilities, the National Audit Office has today reported. In 2003 the National Audit Office found that the Prison Service’s procurement function was “fragmented and costly to deliver”. Since this report, the Prison […]
The Ministry of Defence programme to replace hundreds of different IT systems with a single, secure, high quality computer infrastructure is based on a sound rationale and convincing business case. According to a National Audit Office report issued today, the Defence Information Infrastructure Programme (DII) has delivered important benefits, but has run into implementation difficulties, […]
In its progress report on the Olympic and Paralympic Games the National Audit Office has found that with four years to go until the start of the Games, the preparations have progressed in important ways. In particular, there has been good progress in preparing the Olympic Park site and construction activities are broadly on track. […]
Plans to increase the efficiency and effectiveness of services such as human resources, payroll and finance could cost the Department for Transport £81 million (by March 2015) rather than saving £57 million as originally expected. There will need to be substantial improvements in the shared service centre’s productivity if the Department’s original targets are to […]
Delivering the National Programme for IT in the NHS is proving to be an enormous challenge. All elements of the Programme are advancing and some are complete, but the original timescales for the electronic Care Records Service, one of the central elements of the Programme, turned out to be unachievable, raised unrealistic expectations and put […]