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  2. Six reasons why digital transformation is still a problem for government

    Insight Opinion

    Published on:

    It’s revealing to look at the timeline of digital transformation initiatives over the last 25 years. Government’s ambition for ‘world class’ services using joined-up systems and data goes back to the mid 1990s, from where we can trace a steady stream of policies and initiatives right through to last autumn’s National Data Strategy. Most of […]

  4. How to audit artificial intelligence models

    Insight Opinion

    Published on:

    In our ever-increasing digital and automatized world, certain buzzwords are becoming more centre stage in the public sector. One of them is “artificial intelligence”. While the concept, and development, of artificial intelligence is not new (artificial intelligence was first recognised as a formal discipline in the mid-1950s), it is a word that has been casually […]

  6. Mapping the Justice landscape 

    Insight Opinion

    Published on:

    This piece explains how the NAO uses spatial analytics to bring audit teams closer to the data and visualise the complex geographic relationships at work behind the scenes in the justice system.

  7. Government Shared Services

    Report Value for money

    Published on:

    The Government has made progress delivering its latest strategy to share back-office services across Whitehall departments in the past year, but remaining barriers will need to be addressed for it to deliver its plans by 2028 and achieve value for money, according to the National Audit Office.

  8. Improving Broadband

    Report Value for money

    Published on:

    This report considers what the Superfast Broadband Programme has delivered and the lessons for government’s roll-out of nationwide gigabit broadband.

  10. Taking on the challenge of public sector cyber security

    Insight Opinion

    Published on:

    The government recently published its new Cyber Security Strategy specifically aimed at building a cyber resilient public sector. Resilience is key in underpinning its vision to make the UK a cyber power in a world increasingly shaped by technologies that offer many benefits but also pose risks. The strategy reiterates that government remains an attractive […]

  11. Better data means better services – so how can government get there?

    Insight Opinion

    Published on:

    The shielding programme was a swift government wide response to identify and protect clinically extremely vulnerable (CEV) people against COVID-19. Our recent report on Protecting and supporting the clinically extremely vulnerable during lockdown, shows how government quickly recognised the need to provide food, medicines and basic care to those CEV people shielding. This had to […]

  12. How data analytics can help with audits

    Insight Opinion

    Published on:

    Data analytics has become an integral part of the audit process. And where a few years ago it was an area where we were exploring and creating tactical solutions to problems, today the NAO, like many organisations, has developed a strong capability and is making significant progress towards the widespread adoption of data analytics across […]

  13. The National Law Enforcement Data Programme

    Report Value for money

    Published on:

    This report assesses the Home Office’s progress in delivering the National Law Enforcement Data Service programme to replace outdated police ICT systems.

  15. Digital Services at the Border

    Report Value for money

    Published on:

    This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.

  16. Digital transformation in the NHS

    Report Value for money

    Published on:

    This report considers the readiness of the government to deliver its ambitions for digital transformation in the NHS in England.

  17. Challenges in using data across government

    Insight Good practice guides

    Published on:

    This report draws together our experience of the main challenges and barriers to better use of data across government.

  18. Investigation into Verify

    Report Value for money

    Published on:

    An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.

  20. Tackling serious and organised crime

    Report Value for money

    Published on:

    This report examines whether the government tackles serious and organised crime in an effective and coherent way.