Search results for 'Project and service delivery'

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  2. Efficiency savings require learning past lessons

    Insight Opinion

    Published on:

    Gareth Davies, head of the NAO, outlines lessons from NAO reports into the government’s handling of COVID-19 in a keynote speech at the Houses of Parliament.

  3. How to improve operational services

    Insight Good practice guides

    Published on:

    These good practice guides share practical tips on improving the quality and efficiency of day-to-day services provided by government.

  4. Central oversight of arm’s-length bodies

    Report Value for money

    Published on:

    This report focuses on the role of the centre of government in supporting government departments’ oversight of arm’s-length bodies.

  6. The Transpennine Route Upgrade Programme

    Report Value for money

    Published on:

    This study will assess whether the Department and Network Rail’s are in a position to deliver the Transpennine Route Upgrade successfully.

  7. Delivering programmes at speed? What you need to consider

    Insight Opinion

    Published on:

    Ambulances need to travel fast! Ambulance drivers must take risks that regular drivers do not. This includes running red lights and travelling at high speeds through busy roads. However, to avoid accidents, precautions are taken to manage risks. The driver is trained, there are flashing blue lights and loud sirens. Delivering programmes at speed requires […]

  8. Delivering programmes at speed

    Insight Lessons learned

    Published on:

    Insights to help decision-makers determine when or how a programme should be delivered at speed.

  9. Financial management in government: insights and good practice

    Work in progress

    Autumn 2025

    The Financial and Risk Management insights team are producing a series of guides aimed at senior finance decision-makers across all of our audited bodies. Our guides will showcase strategic-level insights outlining areas where good financial management can unlock greater efficiency and resilience, as well as practical ways organisations can make improvements.

  11. HM Revenue & Customs 2020-21 Accounts

    Report Financial audit

    Published on:

    Gareth Davies, the Comptroller and Auditor General of the National Audit Office, has reported on the 2020-21 accounts of HM Revenue & Customs.

  12. Evaluating government spending

    Report Value for money

    Published on:

    This report examines government’s progress in developing the provision and use of evaluation evidence across government.

  13. What should we ask ourselves to break the cycle of poor programme performance?

    Insight Opinion

    Published on:

    We are keen to support those responsible for both delivering and overseeing government programmes. In that spirit, we today publish our Framework to review programmes summarising what we ask when auditing major programmes. It draws from our experience of around 200 studies and includes examples of what we have seen. Our work provides insights on […]

  17. Good practice guidance: Fraud and Error

    Insight Good practice guides

    Published on:

    This guide uses the NAO’s insights to show what can be done to counter the risk of fraud and error.

  18. The Ajax programme

    Report Value for money

    Published on:

    This report assesses the problems that the Ajax programme has encountered and the challenges the MoD faces in delivering it.

  19. A short guide to the Electoral Commission

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides for the new Parliament, one for each government department and a selection of cross-government issues, to assist House of Commons select committees and members of Parliament.

  20. Lessons learned from Major Programmes

    Insight Lessons learned

    Published on:

    This report examines lessons from our work on major programmes, including transport, defence and energy programmes.